Manager, Solutions Architecture - Platforms (Chicago)

About the Position

Manager, Solutions Architecture - Platforms (Chicago)

Responsibilities

• Business and technical thought leader: Partner and drive the strategy and execution plan for the segment, working with cross-functional partners.
• Team Leadership: Recruit, hire, lead, retain, and coach a world-class pre-sales team. Be an advocate for the solution architecture team within the organization.
• Trend Analysis: Align with a leader for your segment to understand trends and share insights for Stripe’s leadership and product teams.
• Positive Culture: Nurture and be the role-model of a positive outlook, can-do attitude, and growth mindset, while leading and keeping the SAs motivated in a fast-paced and ever-changing environment.
• Business Growth: Define and drive success for your team by empowering them to nurture and grow existing business through upsells and cross-sell motions.
• Cross-functional Collaboration: Partner closely with Sales, Marketing, and Technical Teams (Professional Services, Partners, Product, Development, etc.) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth.
• Executive Engagement: Establish strong relationships with key decision makers and build credibility at all levels.
• Customer Advocacy: Serve as an executive champion and lead EBCs with key customers.
• Product Influence: Maintain a strong internal relationship with the product teams and champion the voice of our users and customers to influence product direction and feature priorities.
• Stakeholder Collaboration: Drive collaboration across teams to influence and unify stakeholders at all levels of the organization.
• Problem Solving: Lead and support the team in complex evaluations, problem-solving, and challenging customer environments.
• Performance Measurement: Build processes to measure the performance and impact of the Solutions Architecture Team and ensure that the team is optimized to meet rapidly evolving business needs.
• Industry Trends: Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements.
• Industry Representation: Represent Stripe at industry events and conferences, customer business reviews, and contribute to new ideas and industry best practices.
• Technical Support: Act as an escalation point for pre-sales and post-sales technical issues that arise.

Requirements

• Experience: At least 3+ years of pre-sales leadership experience and 10+ years’ experience within a technical sales / consulting / implementation/ GTM function.
• Team Leadership: A track record of building and leading world-class solution architecture/engineering teams ideally in a SaaS or usage-based business.
• Passion: Energy, enthusiasm, and passion for making customers successful.
• Technical Skills: Previous technical sales experience with APIs and/or payments industry experience.
• Relationship Building: Strong executive presence and ability to foster deep relationships with our users.
• Education: Bachelor's degree or equivalent military experience required.
• Travel: Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams.
• Bonus: Experience working with SaaS Platform business models.

In-office Expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and Benefits

The annual US base salary range for this role is $231,500 - $347,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

About the Company

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

The Platforms Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

We work with C-level executives, finance leaders, product design and engineering teams at global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product Teams to develop and execute on the account strategy for SaaS Platforms of all shapes (Vertical/Horizontal) and sizes (Velocity/Enterprise). We also work with the world's most innovative startups users to position our offerings and solutions for their use cases.

At Stripe, managers grow teams and inspire them to do outstanding work. This leader must be a driver who loves building teams and growing businesses. This role requires great interpersonal skills to work cross-functionally, as a trusted advisor to both our sales, partner, and professional services teams, as well as, with our product development and marketing teams. As a manager/leader of Solution Architecture for our existing business, you will lead, build, and mentor a world-class pre-sales engineering team to grow the existing user base through upsells, cross-sells, and co-sells. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results. You will lead from the front and drive outcomes for our users.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.