Managing Director of EMEA Channel Sales – Cloud Contact Center Software

About the Position

Bright Pattern is looking for a Managing Director of EMEA Channel Sales to create, identify, and close sales within the European region primarily with partners and secondarily with a set of direct named accounts. The Managing Director of Channel Sales is a key position within our company and will report directly to Bright Pattern CEO. The Managing Director’s primary responsibility is to manage sales teams within the Europe region, to acquire new customers, and drive revenue. A successful MD is a self-starting closer who can create a large pipeline of business within a short period of time.

Responsibilities

• Develop and manage a team of professionals in the Europe region while achieving overall quota to drive revenue for Bright Pattern
• Acquire new business by building a network of customers and industry contacts to facilitate sales development and successes
• Provide management with necessary insight into the field sales teams with suggestions and recommendations for ways to improve performance
• Ensure alignment with the rest of the wider Bright Pattern team supporting Bright Pattern and partner ecosystem
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Own the sales cycle from lead generation to closure
• Develop a business plan and present the business plan during review sessions
• Self-generate leads from personal connections, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Requirements

• 10+ years of outside enterprise contact center software sales experience
• Experience selling at the C-level
• Experience/familiarity with call center software, CRM, service management, SaaS
• Proven track record of sales excellence, proven sales hunter and closer
• Demonstrated ability to establish, maintain, and grow business relationships successfully, with an emphasis on sales and partner processes
• Strong operational and analytical skills. Ability to describe trends and provide insight
• Strong strategic thinking with a penchant for action and results. Excellent project management and creative problem-solving skills
• Exceptional communication skills, with a proven capability for public speaking, professional writing, and active listening
• Bachelor’s degree or equivalent years of relevant work experience
• Knowledge of territory or accounts assigned

We Offer

• Competitive compensation
• Corporate stock options
• 401K
• Fast-paced, varied environment
• Casual workplace
• Comprehensive benefits (e.g., medical, dental, and vision insurance)
• Paid lunches two days per week
• Quarterly company events and outings

About Bright Pattern

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite, and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice - whether in the cloud, on-premises, or in private cloud environments.

For more information on how Bright Pattern is reimagining customer experience, visit www.brightpattern.com.

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