Tech Stack
Job Description, Responsibilities & Requirements
About the Position
MAS Service Connections Team Leader
Location: Makati City, Metro Manila, Philippines
Employment Type: FULL_TIME
Responsibilities
- Leadership and management of a Service Center area for a defined set of clients and/or products.
- Providing tools and resources for associates to succeed.
- Maintaining a high level of associate engagement and client/participant satisfaction.
Requirements
- Graduate of business administration/management, accounting, or other related disciplines. (Highly Preferred)
- 3-5 years of customer service, benefits administration, payroll, HR, or related experience. (Required / Highly Preferred)
- 2-3 years of SME, mentor, or supervisory experience. (Required)
- Proven proficiency in prioritizing critical client issues and managing workflow. (Required)
- Proficiency in the use of PC applications. (Required)
- Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)
- Effective oral and written communication skills required.
- Strong interpersonal, conflict management, and mentoring skills.
- Effective time management skills, organization, and planning required.
We Offer
- Opportunity to work with a comprehensive global provider of cloud-based human capital management (HCM) solutions.
- Be part of a company that values belonging, innovation, and a down-to-earth culture.
- Equal employment opportunities regardless of any protected characteristic.
- Commitment to conducting business with the highest ethical standards.
About the Company
ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration. We are a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations. Learn more at ADP Awards and Recognition.
Why ADP?
Because this is the place. The place where you come to challenge yourself, share generously, take risks, and create change. Where you can grow your career with an established, respected, global leader, and feel really good about it.
Inclusion and Diversity
At ADP, we believe the best ideas thrive in an inclusive environment that values diverse perspectives. That’s why we made it the cornerstone of our one-of-a-kind culture.
Corporate Social Responsibility
Whether it’s a volunteer day to work in one of the local communities, or contributing to a charity you’re passionate about, we make it easier to give back.
Life @ ADP
There is no such thing as just another day at the office. Far from it. We believe in collaboration, meaning, and friendships. Making an impact, shaping the future together, and putting the “people” into “Always Designing for People.”
Ready to join #ADPLife?
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