Senior Manager

About the Position

Senior Manager - Media & Entertainment - Live Entertainment

EPAM is expanding its Media & Entertainment practice and is seeking a Senior Manager to enhance our Live Entertainment offerings. This role is pivotal in bridging delivery, innovation, and business development. You will collaborate with promoters, venues, ticketing platforms, artist and rights-holder organizations, and sports and entertainment companies to transform complex challenges into actionable technology and process solutions. If you are a builder who excels in a rapidly growing environment, is adept at closing deals and managing programs, and possesses deep expertise in live events ticketing, staging, and monetization, this role is for you.

Responsibilities

• Apply deep knowledge of live entertainment technology ecosystems, including ticketing and box office platforms, venue and event operations systems, fan CRM/loyalty, and monetization models across various venues.
• Analyze client technology stacks to identify gaps, inefficiencies, and growth opportunities.
• Develop transformation roadmaps and modernized platform architectures aligned with client revenue, fan experience, and operational goals.
• Design practical, scalable solutions around key live entertainment focus areas such as loyalty, pricing, operational management, hospitality, sponsorship, and payment.
• Stay current on emerging trends in live entertainment and translate them into actionable client strategies.
• Lead and support engagements end-to-end, including work planning, requirements documentation, stakeholder workshops, solution design, deliverable ownership, and team oversight.
• Create detailed project work plans and status reports; manage activities and deliverables and provide feedback to team members and client stakeholders.
• Manage client expectations throughout the project lifecycle and provide alternative recommendations when needed.
• Build trusted relationships with mid- to senior-level business and technology stakeholders.
• Develop and deliver client presentations, workshops, and written work products that translate complex technology concepts into clear business language.
• Assist in designing new business processes based on client requirements; conduct user review sessions, workshops, and stakeholder agreement meetings.
• Quickly assess client challenges and engage cross-functional partners to develop the right solutions.
• Anticipate and mitigate project risks with sound judgment on when to escalate to senior leadership.
• Earn the respect and trust of EPAM and client colleagues by being supportive and highly reliable.
• Proactively deepen expertise in live entertainment and stay attuned to sector trends and challenges as they relate to client business goals.
• Partner with EPAM Client Partners and sales teams to engage prospects across the full sales lifecycle, from initial scoping through proposal and close.
• Lead the authoring of proposals and statements of work for complex live entertainment engagements.
• Design project teaming models and produce accurate effort and cost estimates.
• Communicate scope, assumptions, and risk to both technical and executive audiences.
• Develop a fundamental understanding of EPAM products and accelerators and how they apply to live entertainment clients' needs.
• Support pursuit activities, proposal development, and EPAM's Media & Entertainment go-to-market strategy for the live entertainment sector.
• Manage and support live entertainment market eminence efforts, including points of view, thought leadership, and industry conference participation.
• Align with EPAM Client Partners, Business Development Teams, and Senior Leadership to support the creation and execution of account plans and strategies for delivery, growth, and client satisfaction.
• Contribute to EPAM's live entertainment offerings, reusable assets, and accelerators.
• Contribute to EPAM's point of view in the Media & Entertainment space through internal communities, white papers, and external-facing content.
• Mentor junior consultants and contribute to raising the quality bar across the practice.
• Support recruiting, methodology development, and internal growth initiatives.

Requirements

• 4+ years of experience in M&E consulting and advisory.
• 8+ years of client-facing roles (e.g., management consulting, live entertainment technology).
• Deep expertise in live entertainment technology, including working knowledge of relevant platforms and workflows.
• Strong understanding of the live entertainment ecosystem, including promoters, venues, artist and rights-holder organizations, festivals, sports, theme parks, and touring.
• Proven ability to translate business challenges into technology and process solutions and communicate them to executive audiences.
• Demonstrated experience supporting or leading pre-sales activity, including scoping, proposals, and deal closure.
• Experience leading multi-disciplinary consulting teams and managing delivery governance across complex programs.
• Strong analytical skills, including process mapping, business case development, and solution evaluation.
• Familiarity with Agile delivery practices preferred.
• Bachelor's degree in engineering, Information Systems, Computer Science, Business Administration, or a related field; advanced degree a plus.
• Excellent written and oral communication skills; experience developing and presenting client-facing materials (PowerPoint, Visio, Excel).

We Offer

• Medical, Dental, and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off – 15-25 paid days, depending on level and tenure
• Paid Holidays – nine (9) total per year
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• Discretionary annual bonus program (if eligible)
• Discretionary Long-Term Incentive (LTI) Program (if eligible and hired into a qualifying level)

About the Company

EPAM is a global software engineering and product development company that partners with the world’s leading brands to deliver digital transformation and technology innovation. Our Media & Entertainment practice is dedicated to helping clients navigate the complexities of the entertainment industry, leveraging cutting-edge technology to enhance fan experiences and drive business growth.