Meewerkstage Customer Transformation Consultant

About the Position

Meewerkstage Customer Transformation Consultant

Location: Utrecht, Netherlands

Work Mode: On-site at client's location and remote

Hours: 40

Experience Level: Junior (Master student)

Are you eager to gain practical experience while working for real clients? Do you have a passion for tackling complex challenges and co-creating future-proof customer experiences? Do you want to contribute to meaningful digital transformations? We do too! At frog, you'll combine strategy, design, and technology to prepare organizations for a sustainable and digital future. Does this sound like something for you? Then we warmly welcome you to our 'pond'.

Responsibilities

As a Customer Transformation Consultant intern at frog, part of Capgemini Invent, you will work on real client projects across various sectors: from retail to financial services and the public sector. You will gain valuable experience in areas that interest you, such as developing customer journeys as a service designer, contributing to marketing automation with generative AI, or discovering how CRM processes can be made smarter and more effective. We also give you the space to set up your own research within your area of interest so that you can inspire the team with your ideas.

You are more than just a helping hand; you will work closely with our consultants on various projects aimed at improving customer experiences. You can learn how to create new interactions by combining digital and human perspectives. You focus on the end user, whether they are new customers, employees, or the brands we work with. You discover pain points and identify improvement opportunities by using consumer and market research, data analysis, and facilitating workshops.

Don't worry, during your internship, you will have a mentor who will guide and support you throughout the entire period. Together, you will develop a development plan to further develop and expand your skills, including a wide range of training programs we offer. Your goal? To grow as a professional with a steep learning curve and make an impact with real clients.

Requirements

• Core Skills:

  • Marketing
  • Customer Experience
  • Digital Transformation
  • Generative AI
  • CRM
  • Data Analysis
  • Workshop Facilitation

• Secondary Skills:

  • Consumer Research
  • Market Research
  • Project Management
  • Adobe
  • Salesforce
  • Fluent in English (speaking and writing)

• Personal Attributes:

  • Enthusiasm for developing customer experience and digital innovation strategies.
  • Ability to simplify complex information and translate it into solutions.
  • Strong communication and collaboration skills.
  • Adaptability and eagerness to learn.
  • Professional attitude towards clients.

We Offer

• Training and development opportunities through the Capgemini Academy and Capgemini Invent's learning programs, including a wide range of online training programs accessible anytime and anywhere to support your professional growth.
• An energetic and open work environment.
• Friendly colleagues who are happy to help with any questions you may have.
• Fun and social activities with colleagues from our team, frog, and (Young) Invent.
• An internship allowance of €500,- gross per month.
• One and a half paid days off per month.
• Use of a laptop during the internship period.
• The possibility to work from home! And of course, together in the office.

About the Company

We are frog, part of Capgemini Invent, the re-invention and experience partner for the eco-digital era. We enable organizations to reinvent themselves using a customer-centric approach. We create distinctive customer experiences that drive positive growth. At frog, we not only talk about growth in economic terms but also consider positive impact on people and the planet equally important. We are the strategic partner for our clients in every step of the collaboration, co-creating with organizations to help them make bold choices and launch new, better products, services, and propositions that enable them to achieve their goals.

“The pond”

When you join us, you become part of a young team of 40+ customer-centric strategists: from designers and creatives to marketers and tech-savvy experts. And that's just the beginning. Worldwide, more than 2000 talented frogs work with clients around the world!

Together, we transform organizations to tackle current and future challenges. Visit frog.co and learn more about our studio in Utrecht via frog.co/studio/utrecht.

Why This Opportunity Is for You

We are looking for ambitious people like you, who combine creativity, strategic insight, and commercial thinking with a passion for customer-centric innovation.

Specifically, you bring the following qualities and skills:

• You are a university master's student in one of the following subjects: Innovation, Marketing, Design, Data, or AI.
• You are available from February 2026 for a period of 5-6 months (40 hours per week).
• Enthusiasm for developing strategies focused on customer experience and digital innovation.
• Ability to simplify complex information and translate it into solutions.
• Strong communication and collaboration skills.
• Adaptability and eagerness to learn.
• A professional attitude towards clients.
• Experience or familiarity with design thinking, customer research, marketing activation, project management, marketing technology (especially Adobe & Salesforce), and AI models.
• Fluent in business English, both speaking and writing.

Application Process

Apply with your CV and cover letter and tell us why you are the perfect fit for our team. Please note: this internship is not suitable for graduation projects or study-related research internships. We welcome your application in English. We look forward to hearing from you!

Contact

Do you have any questions about this vacancy? Please contact your recruiter.

Danique Tiggelaven

[email protected]