Менеджер програми лояльності

About the Position

Менеджер програми лояльності

м.Київ, вулиця Здолбунівська, 7д

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Description of the Vacancy

Key Tasks:

• Development of the bonus program and loyalty program;
• Development of the development strategy, implementation, and ensuring the functioning of the loyalty program;
• Document support of programs (development of regulatory documents, signing agreements with partners), approval of orders for conducting promotions;
• Collaboration with partners, launching cross-promotional activities to expand program capabilities;
• Analysis of campaign effectiveness;
• Keeping records of programs in systems, generating reports, and presenting results;
• Handling customer inquiries - program participants;
• Internal communication with departments: IT Department (regarding software), productologists (regarding product terms);
• Integration of new services into the loyalty program and ensuring their smooth operation;
• Studying competitors for new bonus mechanics or promotions and developing proposals based on them for implementation, analyzing and monitoring loyalty trends;
• Collecting and systematizing information, performance indicators of loyalty programs, working on the development of these indicators;
• Customer segmentation, development, and implementation of omnichannel communication chains to increase customer engagement;
• Creation and implementation of effective CRM and Retention strategies to increase customer retention and loyalty.

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Requirements

• Higher education (diploma in marketing, economics, or customer experience);
• Work experience: 2 years in a similar position or successful experience as a leading manager or head of the loyalty program direction;
• Independence and flexibility in task execution;
• Analytical skills: ability to analyze data and make reasoned decisions based on it;
• Proficient PC user;
• Fluency in the Ukrainian language.

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Contact Us

+38 (063) 10-47-112

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