About the Position

Менеджер програми лояльності

м.Київ, вулиця Здолбунівська, 7д

Key Tasks

Development of the bonus program and loyalty program;
Development of a strategy for the development, implementation, and ensuring the functioning of the loyalty program;
Document support of programs (development of regulatory documents, signing agreements with partners), approval of orders for promotions;
Collaboration with partners, launching cross-promotional activities to expand program capabilities;
Analysis of campaign effectiveness;
Record keeping of programs in systems, reporting, and presenting results;
Handling customer inquiries - program participants;
Internal communication with departments: IT Department (regarding software), product managers (regarding product terms);
Integration of new services into the loyalty program and ensuring their smooth operation;
Studying competitors for new bonus or promotion mechanics and developing proposals based on them for implementation, analysis, and monitoring of loyalty trends;
Collecting and systematizing information, performance indicators of loyalty programs, working on the development of these indicators;
Customer segmentation, development, and implementation of omnichannel communication chains to increase customer engagement;
Creation and implementation of effective CRM and Retention strategies to increase customer retention and loyalty.

Higher education (diploma in marketing, economics, or customer experience);
Work experience: 2 years in a similar position or successful experience as a leading manager or program loyalty program director;
Independence and flexibility in task execution;
Analytical skills: ability to analyze data and make reasoned decisions based on it;
Proficient PC user;
Fluency in Ukrainian.

+38 (063) 10-47-112

Location: Kyiv

Analysis and description of business processes of insurance products and internal company processes.
Collection, analysis, and documentation of business requirements from customers.
Preparation of technical tasks, User Stories, Use Cases, and other project documentation.
Modeling business processes (BPMN, UML, or other notations).
Participation in projects for the automation and digital transformation of business processes.

Location: Kyiv

Analyzing business processes and identifying opportunities for AI application.
Conducting research, forming AI hypotheses, and defining success criteria.
Organizing and independently performing PoC, experiments, and prototyping AI solutions.

Location: Kyiv

Development and updating of interactive e-learning courses in Articulate 360 (Storyline, Rise);
Creation of training materials in PowerPoint and other tools;
Administration of the IT Enterprise LMS distance learning system;
Support and development of the e-learning course library;
Interaction with internal experts (SME) for the preparation of quality training content.