Tech Stack
Job Description, Responsibilities & Requirements
About the Position
3DTECH is a Ukrainian company that creates innovative unmanned technologies for reconnaissance, defense, and protection of the country. We specialize in the development and production of FPV drones, and we are actively growing and expanding our team. Our goal is to enhance Ukraine's technological advantage on the battlefield. We are currently looking for a Technical Support Manager for Clients to join our team.
Responsibilities
- Providing technical support to clients regarding drone operation;
- Analyzing user feedback to improve product performance;
- Implementing replacement, repair, and return processes;
- Developing and implementing a process for handling inquiries;
- Consulting clients on equipment repair (motors, coils, drones, etc.);
- Diagnosing and repairing drones post-sale;
- Soldering and replacing damaged components;
- Firmware, software updates, and equipment calibration;
- Field Testing: gathering equipment and preparing for testing;
- Maintaining documentation of completed work.
Requirements
- Experience working with UAVs (assembly, configuration, firmware) for at least 1 year;
- Knowledge of drone structure, operating principles, and types;
- Soldering skills;
- Knowledge of Betaflight and INAV;
- Ability to read technical documentation and schematics;
- Basic knowledge of Excel/Google Sheets for record-keeping.
We Offer
- Technical support for drone operation;
- A team of professionals open to change, development, and support;
- Work schedule: 5/2, from 10:00 to 19:00;
- Competitive salary, discussed during the interview based on skill level;
- Career growth opportunities and income increase with the development of professional skills;
- Working with relevant and significant products in the military technology sector that truly make an impact;
- Opportunity to implement your own ideas, optimize processes, and see the real results of your work;
- Modern technical equipment and support from management.
If you are ready to join a team that creates technologies for the protection of the country, send your resume. Together, we work for the result and Victory!
About the Company
3DTECH is a Ukrainian company that creates innovative unmanned technologies for reconnaissance, defense, and protection of the country. We specialize in the development and production of FPV drones, and we are actively growing and expanding our team. Our goal is to enhance Ukraine's technological advantage on the battlefield.