Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Менеджер/ка клієнтського успіху AUTO.RIA
💫 About RIA.com
We are a Ukrainian product IT company RIA.com, which develops the well-known marketplaces AUTO.RIA, DIM.RIA, AGRO.RIA, and RIA.com. Millions of Ukrainians use our products, so our team of experts works hard on improvements and innovative solutions.
👥 About the Team
AUTO.RIA helps millions of Ukrainians safely buy and sell cars with verified histories. The marketplace gathers over 9 million users monthly, and the application has been downloaded over 29 million times.
We are looking for a Client Success Manager-a specialist who helps car dealers sell faster and effectively use AUTO.RIA services to grow their business.
Responsibilities
- Build long-term partnerships with AUTO.RIA car dealers, help them achieve results, and attract new clients to expand the base.
- Advise on the effective use of AUTO.RIA services to ensure every listing is successful.
- Analyze client needs, propose solutions that help sell faster.
- Actively work with the client base through calls, CRM, and online tools, conduct personal meetings, and present new AUTO.RIA services for business development.
- Influence key metrics: customer satisfaction, repeat listings, average check.
- Prepare reports on the results of your work.
Requirements
- Experience in customer service or sales from 1 year (B2B is a plus).
- Ability to listen, ask questions, and find solutions tailored to the client's needs.
- Enjoy active communication-calls, consultations, presentations.
- Proficiency in CRM and Google tools, value structure in work.
- Desire to work with a product used by millions of Ukrainians.
Selection Stages
- Phone interview with a recruiter (15–20 min)
- Interview with the team leader-introduction, discussion of experience, expectations, and the team (45–60 min).
- Test task.
- Final interview-meeting with the team leader and presentation of the test task (participants will be notified in advance).
What Awaits You at RIA.com?
- Practical implementation of team values: open communication, regular 1-on-1 meetings, feedback, mentor support from day one for quick adaptation, no micromanagement or time trackers.
- Comfortable working conditions: remote or hybrid-your choice. Comfortable office in Vinnytsia, stable work schedule from Monday to Friday (9:00–18:00), official employment.
- Health and self-care: online consultations with a corporate doctor and mental health support from a psychologist, paid sick leave and 20 working days of vacation, parental hour (once a week).
- Development opportunities: Performance Review with an individual development plan for the year, compensation for learning foreign languages and professional training, a bonus program to support hobbies and leisure activities for RIA employees.
RIA.com is a socially responsible Ukrainian company. "Cars for the Armed Forces" from AUTO.RIA is a fundraising project that has been officially operating since 2023. Thanks to the active involvement of the team, creative initiatives, and collaborations with celebrities and Ukrainian businesses, we have acquired and sent over 40 vehicles: pickups, SUVs, tow trucks, and trucks for the military to the hottest destinations.
Learn more about how we work here: https://www.instagram.com/ria.com.tech/
We believe that the team shapes the products that become market leaders, so we are waiting for your resume!
Location: Remote work
Languages: Ukrainian (native), English (intermediate)