Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Менеджер/ка з тестування продажів
About RIA.com
RIA.com is a leading Ukrainian IT company that develops popular marketplaces such as AUTO.RIA, DIM.RIA, AGRO.RIA, and RIA.com. Millions of Ukrainians use our products, and our dedicated team works tirelessly to improve and find innovative solutions.
We are looking for a Sales Testing Manager to join our customer service team.
Responsibilities
In this role, you will work on two main areas of tasks:
Testing Sales
- Placing ads for the sale of cars and real estate.
- Recording phone calls and written inquiries.
Customer Consultation
- Incoming and outgoing phone calls.
- Providing consultation and assistance in resolving issues via phone, chat, or email.
Requirements
- Adaptability and the ability to work on multiple parallel processes.
- Customer-centricity and a desire to help users.
- Confident verbal and written communication in Ukrainian.
- Collaboration with colleagues to achieve common goals.
- Technical readiness: stable internet (equipment provided by the company).
Nice to Have
- Experience with CRM systems.
- Experience in customer support or contact center.
Interview Stages
- After resume selection, a phone call with a recruiter.
- Online interview with the team leader and a trainer.
- Paid internship in the office in Vinnytsia (2-3 weeks).
What Awaits You at RIA.com?
- Practical implementation of team values: open communication, individual training with a coach, feedback, mentor support from day one for quick adaptation, no micromanagement or time trackers.
- Comfortable working conditions: remote and hybrid work format: 8-hour day with a floating start between 08:00 and 10:00 in the office during the sales testing period and 4 workdays / 2 days off with a start between 08:00 and 14:00 remotely, official employment.
- Health and self-care: online consultations with a corporate doctor and mental health support from a psychologist, unlimited sick leave, and 20 working days of paid vacation.
- Development opportunities: transition between categories for career growth, receiving bonuses based on a clearly defined KPI system. Individual training and participation in internal contests for professional skills development. Compensation for learning foreign languages and a bonus program to support the hobbies and leisure of RIA.com employees.
About the Company
RIA.com is a socially responsible Ukrainian company. "Auto for the Armed Forces" from AUTO.RIA is a fundraising project that has been officially operating since 2023. Thanks to the active involvement of the team, creative initiatives, and collaborations with stars and Ukrainian businesses, we have acquired and sent 19 pickups, 2 tractors, 2 SUVs, and 1 truck to military destinations in the hottest areas. Learn more about how we work here.
We believe that the team shapes the products and becomes market leaders, so we are waiting for your resume!
Location: Вінниця, Ukraine
Employment Type: Full-time
Work Location Type: Hybrid