Merchant Security Expert with German and English

About the Position

Merchant Security Expert with German and English

Sofia, Bulgaria

Join our dynamic and international Merchant Security team, specializing in Risk & Fraud.

Our team spans across three continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally.

Responsibilities

• Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures.
• Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments.
• Monitoring merchant behavior in compliance with AML and internal T&Cs rules.
• Utilizing decision-making abilities for reviewing customer business and adjusting payment limits.
• Providing support to German and English-speaking customers through various communication channels, via phone, chat or email. The role primarily involves outgoing calls with low phone volume, and each issue is handled through the most suitable channel. Inbound calls are mainly escalations from Level 1 support, which is outsourced, and 60% of the work is not client-facing.

Requirements

• Excellent language skills in both German and English.
• Strong communication skills with the ability to handle customer interactions with ease and patience.
• Curiosity and persistence to solve issues efficiently.
• Strong organizational skills, even in stressful situations.
• High attention to detail.

We Offer

• 🌍 Be part of a global team of 3000+ people from 60+ countries, spread across 4 continents.
• 🚀 Opportunity to make an impact and drive your career.
• 🌴 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. A paid 1 month Sabbatical vacation after 3 years.
• 📚 Individual learning budget and 10 days educational leave.
• 🍎 Monthly digital food vouchers.
• 🚌🍗💡🎁 Monthly budget for a wide choice of benefits and discounts.
• ❤️ Additional health insurance, life insurance, and co-sponsored Multisport card.
• 💜 Funded therapy & coaching sessions with licensed psychotherapists.
• 👶🏼 Child birth/adoption bonus.
• 👥 Attractive referral program.
• 🚌 Access to free shuttle buses from Joliot-Curie metro station and more.

About the Company

At SumUp, we believe in the everyday hero – small business owners. We create powerful, easy-to-use financial solutions to help them succeed. Our diverse teams across Europe, South America, and the United States work together with a founder's mentality and a 'team-first' attitude.

SumUp is an Equal Employment Opportunity employer, promoting diversity and inclusion. We strictly prohibit harassment of any kind and ensure a healthy and safe workplace.

To apply, submit your resume directly; we do not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.