About the Position

MFC Store Manager

Location: Torino, Italy

Type: Full-time

Department: Operations

Who We Are

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients. To reach this WOW effect you will be managing and coordinating one of our darkstores focusing on safety, quality, customer experience, productivity, and fun.

On a daily basis, you can expect to:

Ensure a safe work environment for all your team
Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
Proactively identify and lead process improvement initiatives
Balance labor, ensuring that you are operating a balanced and efficient MFCs while meeting all production goals
Embrace a start-up mentality and emphasize Glovo’s Core Values

Responsibilities

Responsible for at least one MFC
Ensure properly trained people and address their needs to focus on their jobs
Motivate, coach, report, and provide feedback on pickers’ and pickers’ leads’ performance continuously
Coordinate physical and virtual workflows to ensure products are available and dispatched on time
Allocate labor, lead meetings, direct, and assign job duties for your team
Perform in-depth problem-solving in all areas to ensure successful and continuous operations
Train, audit, and support employees to perform Glovo standard operating procedures and utilize equipment and software
Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed
Report and escalate systemic issues to management as necessary and in a timely manner
Review and update Standard Operating Procedures according to Glovo best practices
Fully understand processes and daily goals, and make recommendations to improve performance
Identify, address, and resolve safety hazards within the MFC
Perform administrative duties and additional functions as needed and determined by management
Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives

Requirements

What You Will Bring to the Ride

3+ years experience in operations, managing multidisciplinary teams, in a retail, distribution, or logistics environment
Good communicator and motivator
Problem-solving skill
Good logical reasoning
People management skills (team of 10-20)
Prioritization and executional excellence
Proficiency in Italian and English

Nice to Have:

Working knowledge of Six Sigma tools and Lean techniques

We Offer

🌟 An enticing equity plan that lets you own a piece of the action
💪 Top-notch private health insurance to keep you at your peak
🍔 Monthly Glovo credit to satisfy your cravings!
💳 Discounts on transportation, food, and even kindergarten expenses
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave, and office-based nursery
🧠 Online therapy and wellbeing benefits to ensure your mental well-being

About the Company

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Base Hiring Range

EUR 31,104 - EUR 38,880 - Yearly

On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles.

This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role, we'll be happy to review & share it with you, before moving forward to the next stage of the process!

MFC Store Manager

Job description