Mgr, Technical Account Management 3
Nice to have's
Job description
About the Position
NetApp is seeking a Mgr, Technical Account Management 3 to lead Technical Account Management (TAM) and Support Account Management (SAM) services for customers in Bangalore, Karnataka, India. This role is pivotal in driving the delivery and success of TAM and SAM services, ensuring consistent post-sales outcomes, and providing leadership oversight for the customer experience.
Responsibilities
- Drive Adoption and Value Realization: Drives adoption, value realization, retention, and growth of NetApp Lifecycle Management Services across the assigned portfolio.
- Team Leadership: Leads, coaches, and develops a high-performing TAM/SAM team with clear expectations and accountability.
- Change Leadership: Leads change by clearly communicating the purpose, engaging stakeholders, addressing adoption barriers, and measuring sustained business impact.
- Innovation and Improvement: Champions innovation and continuous improvement through standardization, simplification, and automation.
- Strategic Planning: Ensures the team develops and executes strategic customer success plans aligned with customer goals, measurable outcomes, and NetApp priorities.
- Resource Management: Manages resources and capacity to ensure coverage, prioritization, and timely delivery.
- Relationship Building: Builds trusted relationships with customers and internal stakeholders to strengthen adoption, demonstrate value, resolve risks, and create customer advocates.
Requirements
Minimum Qualifications
- Minimum of 8 years of relevant experience, including at least 2 years of people management experience with direct reports.
- Experience in customer-facing, post-sales roles within enterprise technology, such as Customer Success, Technical Support, Professional Services, or account delivery, with responsibility for managing or leading technical teams such as TAM/SAM, support, or services teams.
- Experience driving operational cadences, using key performance indicators to inspect service delivery and team performance, and taking corrective action when results fall short.
- Experience partnering with Sales, Support, Services, and Product teams to deliver customer outcomes and resolve complex issues.
- Strong stakeholder management and executive communication, including proactively raising risks, providing clear recommendations, and delivering actionable updates.
Preferred Qualifications
- Expertise in data infrastructure, including storage, data management, and cloud/hybrid architectures, with the ability to translate technical capabilities into customer value.
- Familiarity with customer success and service management tools such as Salesforce, Gainsight, ServiceNow, and dashboard-driven operations.
- Executive presence and experience leading QBRs/EBRs and influencing senior stakeholders.
- Experience leading operating model change, process standardization, and continuous improvement at scale.
- Use of automation, AI, and digital workflows to improve productivity, quality, and customer experience.
We Offer
- Opportunity to work in a dynamic and innovative environment.
- Be part of a leading technology company.
- Competitive compensation package.
About the Company
NetApp is a global, cloud-led, data-centric software company that helps organizations take full advantage of their data. We are committed to delivering innovative solutions that empower our customers to achieve their goals.
Apply now to join our team and lead the delivery and success of TAM and SAM services for NetApp customers in Bangalore, Karnataka.
© NetApp Germany. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.