Microsoft Dynamics 365 CRM Functional Consultant
Primary stack
Nice to have's
Job description
About the Position
Microsoft Dynamics 365 CRM Functional Consultant
Hybrid role with occasional visits to client sites in London. Expected travel around twice per week.
Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CRM Functional Consultant to join us.
The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions-from project inception and planning, through deployment to ongoing support and maintenance.
Responsibilities
- Work on Dynamics 365 CRM solution implementations for Cognizant’s public sector customers.
- Lead business discussions with customers for project discovery and business process mapping.
- Lead discussions around business requirements, product backlog refinement, and user expectation management in Agile projects.
- Write clear, testable user stories using Gherkin acceptance criteria.
- Manage agile delivery teams and teams of business analysts.
- Collaborate with business stakeholders for data integration and data migration activities.
Requirements
- Experience of Dynamics 365 CE capabilities and extensibilities.
- Experience in leading business discussions with customers for project discovery and business process mapping.
- Experience in leading discussions around business requirements, product backlog refinement, and user expectation management in Agile projects.
- Solid experience working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories.
- Ability to write clear, testable user stories using Gherkin acceptance criteria.
- Experience managing agile delivery teams and teams of business analysts.
- Understanding of Design & configuration experience in Dynamics 365.
- In-depth knowledge of the Microsoft Dynamics CRM platform.
- Experience in doing fitment analysis of customer requirements.
- Knowledge in Performance tuning possibilities in Dynamics 365 implementations.
- Experience in collaborating with business stakeholders for data integration and data migration activities which can guide teams of developers.
- Experience in managing Dynamics 365 projects in a capacity of product owner or business analyst.
- Capability to estimate Dynamics CRM project requirements.
- Knowledge in multiple components of responding to RFPs/RFIs.
- Capable of leading RFP responses for green field/Enhancement/Support D365 engagements.
- Microsoft Azure knowledge.
- Understanding of DevOps project implementation.
Nice to Have
- Product Management
- Azure DevOps
We Offer
- Multi Award Winning Business
- Official and Award-Winning Microsoft Partner
- Award Winning Databricks Partner
- Official GitHub Partner
- Cloud Native Organisation
- Growing International and Diverse teams
- Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged
- Private Medical Insurance
- Employee Assistance Program
- Income Protection Cover
- Death in Service Cover
- Group Personal Pension Plan with enhanced employee contributions
- Flexible Working and Working from Home
About the Company
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Application Process
- Apply to the right opportunity: Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.
- Connect with your recruiter: If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.
- Show off your skills: If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
- Decision time: Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.
What I value most about working at Cognizant is the opportunity to innovate while delivering real business impact. My role allows me to combine strategy, technology, and collaboration across global teams, which makes every project meaningful. The support for continuous learning and innovation has been instrumental in my growth.
Beata Ogorzala
Senior Event Manager
Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
Debashish Mishra
SAP MM Developer
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud
Lead Counsel
When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.
Sujatha Gopalakrishnan
Portfolio Delivery Lead
I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant-you just need to take advantage of it!
Lucas Hoffman
Consultant
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