Middle Helpdesk Administrator

About the Position

RozetkaPay, a payment service that ensures a convenient and simple process for online and offline purchases, is looking for a Middle Helpdesk Administrator to join our IT team in Kyiv, Ukraine. This role involves managing internal IT infrastructure and providing technical support.

Responsibilities

• Process and resolve employee requests through the internal ticketing system and provide technical consultation
• Administer workstations: prepare equipment for new colleagues, perform replacement or component repair of hardware
• Drive improvements: participate in complex and interesting tasks that require a creative approach, write documentation, and help develop the company's IT infrastructure

Requirements

• 2–3 years of experience in technical support or as a system administrator
• Experience supporting workstations based on Ubuntu, Windows, and MacOS, as well as skills in hardware repair and basic knowledge of TCP/IP
• Ability to work effectively with documentation and quickly find the necessary information
• Genuine desire to help employees and be proactive in solving their problems

Nice to Have

• Experience writing scripts (Bash/Python/PowerShell), working with MDM solutions, EDO systems (Vchasno/Medok), and corporate antiviruses

We Offer

• Unique experience: working with one of the most innovative fintech products in the country and developing expertise in IT infrastructure
• Professional growth: space for career development, process optimization, and implementation of your ideas within a large EVO ecosystem
• Health care: medical insurance and corporate psychologist support (mental health care is very important to us)
• Community: opportunity to participate in the company's charitable auctions, drone gatherings, and volunteer initiatives

Work Conditions

• Location: work in our cozy, fully equipped, and energy-independent office in Kyiv (Tarasa Shevchenko metro station)
• Schedule: classic format - Monday to Friday, from 9:00 to 18:00
• Benefits: official employment, 24 days of paid vacation, and unlimited sick leave

About the Project

RozetkaPay is a payment service of the EVO-Rozetka group. We make online payments simple and secure for customers of Rozetka, Prom, Shafa, Bigl, and thousands of other businesses. We provide equal opportunities for everyone, do not tolerate discrimination, and are always open to cooperation with veterans.

Send your resume - let's ensure stability and quality service for the fintech team together!

Selection Stages

1. Resume screening
2. Interview with the recruiter
3. Interview with the leader
4. Final interview

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