Job Description, Responsibilities & Requirements
About the Position
Speed, agility, and steep career opportunities – that's what makes CHECK24 unique. Our vision: to offer the best customer experience for all our products. With our booking platform for vacation rentals (apartments, holiday homes, B&Bs), we enable our customers to have unparalleled travel experiences and an excellent service experience.
Join our success story at CHECK24 in the customer satisfaction department. Whether you are a travel professional, a consulting talent, or a career starter – become part of our service team for vacation rentals at the Düsseldorf location.
We look forward to your application as a Customer Service Employee (m/w/d) in full-time – ideally starting on July 15th – at the CHECK24 Vergleichsportal Ferienwohnungen GmbH.
Responsibilities
- Advising and supporting our customers via email and phone
- Handling service requests and complaints
- Coordinating with hosts and agencies, especially for inquiries or guest requests
- Assisting the product management team in setting up the technical infrastructure and continuously optimizing all processes and workflows
Requirements
- Completed commercial training (e.g., office clerk, industrial clerk, retail clerk) or a comparable qualification is advantageous
- Professional experience in reservation, administration, or customer service for tourist accommodations is advantageous
- Serious, friendly, and empathetic demeanor on the phone and via email
- Online affinity and no hesitation with technical processes
- Fluent German and good English skills in speech and writing
- Willingness to support us on weekends, public holidays, and during off-peak hours (shift work)
We Offer
- We value your commitment: You can expect an attractive salary package, vouchers for CHECK24 products, and a subsidized occupational pension scheme.
- Your work model, your choice: Work in the office all week or remotely on Fridays. Remote work from home is possible during off-peak hours (late shifts, weekends, and public holidays).
- Personal development: We promote your personal growth through targeted training, regular feedback, and an individual budget for your further education.
- Top equipment: From day one, you will receive a MacBook, additional screens, and an ergonomic workstation – with additional equipment upon request.
- Feel-good atmosphere: Look forward to free lunch, drinks, fruit, muesli, and monthly team lunches. Stay fit with our 50% subsidy for the EGYM Wellpass and weekly personal training.
- Easy access to us: Our office is centrally located in the Kö-/Rhein area, directly on the Heinrich-Heine-Allee. Thanks to the assumption of your Germany ticket or a subsidized JobRad/E-Bike, you can commute to the office in a climate-neutral and cost-effective manner.
- Team spirit: Celebrate and network at numerous events, summer and Christmas parties, as well as sports activities – we promote team events with a dedicated annual budget.
Contact
Jelena Herling
Please send us applications exclusively online via our application form.