Mitarbeiter/in Customer Experience mit ausgezeichneten Deutschkenntnissen

About the Position

Mitarbeiter/in Customer Experience mit ausgezeichneten Deutschkenntnissen

Quadient is seeking a dedicated Customer Experience Specialist with excellent German skills to join our team. As a Customer Experience Specialist, you will provide top-notch support and enhance customer satisfaction, contributing to our impressive 97% customer satisfaction rate.

Responsibilities

• Provide first-level support for all customers via phone, email, and live chat.
• Assist with customer inquiries and resolve issues related to our website, services, customer accounts, payments, and more.
• Take responsibility for processing and resolving customer issues, working closely with other teams within Quadient.
• Maintain and update our CRM system, promptly and efficiently tracking calls and inquiries to ensure all issues are successfully resolved.

Requirements

• Ideally, you have prior experience in customer service, such as in a similar phone-based role or retail.
• You are strong in communication, confident on the phone, and enjoy interacting with customers.
• You have a creative and solution-oriented approach to problem-solving.
• You work methodically and maintain an overview even with multiple tasks.
• You are motivated, resilient, and able to work successfully under time pressure and with challenging deadlines.

Nice to Have

• None specified

We Offer

• Flexible Work: Choose a hybrid work model combining office and remote work for a balanced lifestyle.
• Unlimited Learning: Benefit from global growth opportunities with our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and participate in our philanthropy program.
• Comprehensive Benefits: Enjoy attractive benefits in work-life balance and more, including a generous referral program.
• Care for Well-being: Utilize our free employee assistance program for mental health support.

About the Company

Quadient is a global leader in customer communication solutions with over 100 years of experience. We aim to be the driving force behind the best customer experiences worldwide. Our success in delivering innovation and business growth is inspired by the connections our employees create daily with our customers and each other. These connections make Quadient a unique workplace where you can advance your career and help our forward-thinking team play a leading role.

Be Yourself at Quadient

Our values guide how we work as a team: autonomy, passion, inspiration, and community. This inspires us to be EPIC together. What makes Quadient special is that we are all so different. We are a team of individuals with a common goal but many different perspectives. With Quadient, you will become part of a community that stands up for what it believes in a culture that embraces differences and values every voice.

We will consider all reasonable accommodations for the interview process. If you need assistance with your application, please email us at [email protected]

Quadient is an "Equal Employment Opportunity Employer": We firmly believe that there should be no discrimination in employment based on race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and other characteristics protected by local, state, or federal laws.

People. Connected.

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