Mitarbeiter:in Support
Primary stack
Job description
About the Position
Mitarbeiter:in Support 60% - 100% ab sofort - Hybrid Arbeit
Join AURUM as a Support Specialist in Zürich, Switzerland, and contribute to our dynamic team providing technical assistance and optimizing processes in a cutting-edge fitness environment.
Responsibilities
Support
- Technical Support: Provide technical support for coaches, customers, and franchise owners.
- Problem Resolution: Handle inquiries and assist with user issues.
- Documentation: Analyze problems and document them using technical systems.
- Task Execution: Complete simple support tasks such as account creation, correction of contract data, etc.
- Dispatching: Forward problems to 2nd and 3rd level support organizations.
- Feature Requests: Collect feature requests based on customer feedback and discuss them with the Product Owner and Development Team.
Optimization
- Collaboration: Work with the Academy to improve documentation.
- Issue Tracking: Identify recurring issues and communicate them to the software team and Academy & Operations.
- Tutorials: Create tutorials and video guides for the Academy and support system.
Maintenance and Preparation
- Support: Assist franchisees and locations with maintenance and component replacement.
- Installation: Prepare and install iMacs and tablets, provision machines, and manage new locations and franchisees in the system.
- Coordination: Coordinate and order machines with third-party providers and match deliveries with internal partner management and the franchise sales team.
- Inventory Management: Manage spare parts, orders, and acceptance documentation.
Automation
- Process Improvement: Automate manual processes for efficiency, such as iMac setup and other processes.
Requirements
- Skills: Generalist in technology (mechanics, electronics, software).
- Competencies: Strong analytical skills and common sense for error and fault analysis.
- Communication: Excellent communication and project management skills.
- Languages: Fluent in German and English.
- Learning: High willingness to learn and optimize existing processes.
Nice to Have
- Analytical Skills
- Learning Ability
- Optimization
We Offer
- Dynamic Work Environment: Work in a fast-growing company with exciting career opportunities.
- Innovation: Be at the forefront of health and fitness innovation.
- Work Atmosphere: Enjoy an open, honest, and appreciative work atmosphere.
- Modern Workspace: Work in a centrally located, modern office in Zurich with all amenities.
- Personalization: Choose your preferred technical equipment for efficient and enjoyable work.
- Membership: Access to our AURUM Studios with personal training led by a coach.
- Events: Participate in team and charity events.
About the Company
AURUM is a leading company in the fitness industry, dedicated to providing innovative solutions and a supportive work environment.
How to Apply
Send your application documents to [email protected].
© Aurum Fitness AG. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
AURUM is a very successful growth-stage franchising startup. At AURUM we created the next generation high intensity strength training. Our mission is to empower people to get the strength to enjoy their life. Joining our team will give you the opportunity to be at the edge of innovation and disrupt the fitness industry.The vertical integration of our own training hardware and software platform as a product to be distributed to hundreds of locations, the cloud based training dashboards, the host of data for data-driven applications and features of gamification to be implemented make this job especially rewarding. We own the full stack — from the physical machine to the customer app and everything in between. We are a tech company but still provide a service that improves the everyday health and life of our customers and ourselves.