Mitarbeiter:in Support
Primary stack
Job description
About the Position
Mitarbeiter:in Support 60% - 100% ab sofort - Hybrid Arbeit
Join AURUM as a Support Specialist in Zürich, Switzerland. Provide technical support, optimize processes, and contribute to a dynamic and innovative work environment.
Responsibilities
Support
- Technical Support: Provide technical support for coaches, customers, and franchise owners.
- Problem Resolution: Handle inquiries and assist with user issues.
- Problem Analysis: Analyze problems and document them using technical systems (Mindbody, Amazon Logs, Amazon Database, Coaching App, Customer App).
- Task Execution: Complete simple support tasks such as account creation/assignment, contract data correction, etc.
- Dispatching: Forward problems to 2nd Level and 3rd Level Support organizations.
- Feature Requests: Collect feature requests based on customer feedback and discuss them with the Product Owner and Development Team.
Optimization
- Collaboration: Work with the Academy to improve documentation.
- Issue Reporting: Identify recurring issues and report them to the software team (Hard-Systems) and Academy & Operations (Soft-Systems).
- Tutorials: Create your own tutorials and video guides for the Academy and Support system.
Maintenance and Preparation
- Support: Assist franchisees and locations with maintenance and component replacement.
- Installation: Prepare and install iMacs and tablets, provision machines, and manage new locations and franchisees in the system.
- Coordination: Coordinate and order machines with third-party providers and reconcile deliveries with internal partner management and the franchise sales team.
- Spare Parts: Manage spare parts, orders, and acceptance documentation.
Automation
- Process Automation: Automate manual processes for efficiency, e.g., iMac setup automation or other processes.
Requirements
- Skills: Generalist in technology: mechanics, electronics, software.
- Competencies: Common sense and high analytical skills for error and fault analysis.
- Communication: Good communication and project management skills.
- Languages: Fluent in German and English.
- Learning Attitude: High willingness to learn and optimize existing processes.
Nice to Have
- N/A
We Offer
- Work Environment: Dynamic work environment in a rapidly growing company with interesting career opportunities.
- Innovation: Work at the forefront of innovation in the health and fitness sector.
- Work Atmosphere: An open, honest, and appreciative work atmosphere.
- Workplace: A centrally located and modern workplace in our Zurich office with all extras.
- Equipment: Choose your preferred technical equipment to work efficiently and enjoyably.
- Membership: Membership for our own AURUM Studios including personal training led by a coach at our new technology.
- Events: Participation in team and charity events.
About the Company
AURUM is a leading company in the health and fitness industry, dedicated to providing innovative solutions and a supportive work environment.
How to Apply
Send your application documents to [email protected]
© Aurum Fitness AG. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
AURUM is a very successful growth-stage franchising startup. At AURUM we created the next generation high intensity strength training. Our mission is to empower people to get the strength to enjoy their life. Joining our team will give you the opportunity to be at the edge of innovation and disrupt the fitness industry.The vertical integration of our own training hardware and software platform as a product to be distributed to hundreds of locations, the cloud based training dashboards, the host of data for data-driven applications and features of gamification to be implemented make this job especially rewarding. We own the full stack — from the physical machine to the customer app and everything in between. We are a tech company but still provide a service that improves the everyday health and life of our customers and ourselves.