テクニカルオペレーションサービスマネージャー・ Mobility Infrastructure

About the Position

テクニカルオペレーションサービスマネージャー・ Mobility Infrastructure

東京都中央区

Woven City – Mobility Infrastructure /

正社員 /

Hybrid

About Woven by Toyota

Woven by Toyota is contributing to Toyota's transformation into a mobility company once in a century. Inspired by the history of inventing "for someone else," our mission is to expand the definition of mobility and the ways it can contribute to society, challenging the conventional wisdom of mobility with people-focused innovation.

We operate around four pillars: AD/ADAS for autonomous driving and advanced driver assistance systems technology, Arene for vehicle software production platform for SDV (Software Defined Vehicle), Woven City as a mobility test course, and Cloud & AI as the digital infrastructure supporting the cooperative foundation. Together, we are committed to achieving a "zero-accident society" and "mass production of happiness."

About the Team

Toyota redefines the meaning of mobility. We move people, things, information, and energy, continually challenging the conventional wisdom of mobility. Woven City, as a test course, aims to produce happiness by creating and testing various types of mobility in a city concept centered around people, a city of real experiments, and an unfinished city.

Woven City brings together diverse colleagues who share a vision for future mobility. Inventors, residents, and visitors will live and demonstrate various products and services in a city-shaped test course where people, mobility, and social infrastructure are interconnected.

The Mobility Infrastructure team defines and develops the cloud infrastructure for providing Woven City services outside of Woven City. This team will grasp the current As-Is architecture and define a re-architecture suitable for providing stable services. When products are launched outside of Woven City, technical operational services may be required. This team needs to prepare not only cloud infrastructure but also technical operational services such as contact centers, NOC, and SOC. Operational processes also need to be considered to adapt to the market outside of Woven City.

For more information about Woven City, please visit: Woven City

About the Role

We are looking for an experienced Technical Operation Service Manager. This project is highly challenging and involves launching and supporting the continuous evolution of complex, multi-disciplinary projects. You will be responsible for examining the best operational processes and services for products launched in the market. You need to understand customer needs and provide the best operational services for Inventors to seamlessly enter the market. Another mission is to improve existing Woven City operational processes and tools to provide seamless operational services between them.

Responsibilities

• Build operational services for Inventors entering the external market. Utilize existing Woven City assets and consider utilizing existing processes and tools, creating a service menu and cost estimates in collaboration with internal stakeholders.
• Do everything necessary to achieve project goals, considering the balance between cost, speed, and quality. Prepare necessary SLA definitions, contract templates, etc., in collaboration with the team and internal stakeholders to provide operational services.
• Collaborate with stakeholders to define operational service specifications, decide on solutions with operational partners, set high-level schedules and milestones, identify risks and priorities, and communicate with cross-functional partners both inside and outside the company.
• Execute PDCA cycles to improve existing and new processes, tools, and partners to achieve a smooth operational transition from Woven City to the external market.
• As Mobility Infrastructure, take responsibility for the success of operational services for products aimed at the external market, providing attractive value to Inventors both inside and outside.

Requirements

• Over 3 years of experience leading or managing post-production system operations in medium to large-scale product or cloud infrastructure projects as a project leader.
• Over 2 years of experience in client work or presales engineering, proposing technical services or solutions to customers.
• A natural collaborator with a strong win-win will, capable of facilitating efficient conflicts and generating exponential results for all parties involved.
• Simple yet powerful oral and written presentation skills, adaptability to key narratives and presentation styles for multiple audiences, and business-level English and native-level Japanese skills.
• Technical knowledge and experience in cloud infrastructure and operations, particularly in incident response, change management, NOC/SOC, and customer support.
• Bachelor's degree or equivalent qualification.

Nice to Have

• Patience when dealing with different cultures, languages, and different decision-making mechanisms and logic.
• Excellent project management and organizational skills, sense of urgency, and drive to execute tasks effectively and efficiently.
• Specialized experience in large-scale system operations dealing with both applications and infrastructure. Experience and knowledge in enterprise software development or cloud infrastructure for mission-critical systems.
• Knowledge of ITIL and experience in defining operational processes. Ability and experience in setting SLA targets and managing them as commercial operational services.
• Experience in sales and cost estimation for customers, and experience in building or managing customer support services.

Compensation and Benefits

• Industry-standard salary based on experience.
• Flexible working hours.
• Annual paid leave: 20 days per year (varies depending on the month of employment in the first year).
• Sick leave: 6 days per year (varies depending on the month of employment in the first year).
• Holidays: Saturdays, Sundays, public holidays, and other days specified by the company.
• Social insurance: Health insurance, National Pension Insurance, Workmen's Accident Insurance, Employment Insurance, Long-term Care Insurance.
• Housing allowance.
• Retirement benefits.
• Car rental support.
• In-house training system (software learning and language learning).

Our Commitment

• We are committed to equal employment opportunities and respect diversity.
• Personal information provided will be used solely for recruitment and employment procedures. For more details, please refer to the Personal Information Policy.

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