Monitoring Engineer

About the Position

ARRISE, a global leader in iGaming software development, is seeking a Monitoring Engineer to join our Tech team. This role is crucial in maintaining the high standards of service delivery and excellence that ARRISE is known for in the iGaming industry.

Responsibilities

• Sort, prioritize, track, and route issues/tickets
• Report incidents created by users or alarms using monitoring tools
• Handle, escalate, and resolve incidents within the L1 level
• Manage and monitor systems to drive troubleshooting
• Work on several tasks in parallel

Requirements

• Understanding of Web Technologies
• Experience in working with web applications and CMS
• Basic Linux knowledge
• Good knowledge of HTTP and API
• Understanding of TCP/IP network stack
• Good communication skills
• Ability to work in shifts
• Intermediate English (reading/writing)
• Proficiency in Ukrainian (required)
• Experience in support
• Quick understanding and learning abilities

Nice to Have

• Experience in administrating (troubleshooting, logs parsing, scripting, etc.)

We Offer

• Long-term employment
• Flexible timetable
• Comfortable working conditions
• Paid vacation and sick leaves
• Competitive salary level

About the Company

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. We play a key role in the success of our clients, including Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products. ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of 11,000+ talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, with more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. We were named Great Place to Work at the Women in Gaming Diversity Awards 2025.

Our Values

• Persistence: We never give up and are determined to be the best at what we do.
• Respect: We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise.
• Ownership: We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.

Join ARRISE and be part of the future of iGaming!