Monitoring Specialist
Primary stack
Nice to have's
Job description
About the Position
We're seeking a Monitoring Specialist with 1-2+ years experience in payments to join our remote fintech team, focusing on payment flows and incident response.
Responsibilities
- Monitor payment flows, including deposits and withdrawals;
- Track Approval Rate, conversion, and other key payment metrics;
- Identify performance drops, anomalies, and payment flow issues;
- Monitor PSPs and payment methods;
- Control payment routing and cascading;
- Analyze decline and failed transaction reasons;
- React to drops in conversion and Approval Rate;
- Collect logs and technical data for troubleshooting;
- Escalate incidents to payment providers and internal technical teams;
- Track provider feedback and ETA until full resolution;
- Analyze and optimize payment flows;
- Support A/B testing of payment scenarios;
- Support the integration of new PSPs and payment methods;
- Work closely with Finance, Risk, Integration, and Support teams;
- Monitor sufficient balances for withdrawals and top-ups;
- Work with payment dashboards, merchant panels, and back-office systems;
- Develop an understanding of the company’s payment orchestration platform.
Requirements
- 1–2+ years of experience in payments, payment operations, PSP, or payment monitoring;
- Practical understanding of payment flows;
- Experience with payment dashboards and merchant panels;
- Understanding of Approval Rate, conversion, and decline reasons;
- Understanding of payment routing and cascading;
- Experience identifying payment anomalies and performance drops;
- Experience communicating with PSPs / payment providers;
- Basic understanding of APIs and technical payment issues;
- Ability to collect logs and relevant data for escalation;
- Analytical mindset and attention to detail;
- Ability to work under pressure and react quickly to payment incidents;
- English sufficient for working with international providers and teams;
- High-risk / gaming / fintech / crypto payments experience is a plus.
We Offer
- Remote work;
- International fintech / payments environment;
- 22 days of paid vacation;
- 10 sick days;
- 3 family days;
- 4 additional days off;
- Company-provided equipment - MacBook / HP, or compensation for equipment purchase;
- Direct communication with management and cross-functional teams;
- Opportunity to influence and build payment operations processes;
- Career growth within a rapidly expanding payment company.
© Hantix. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Hantix is a full-cycle recruitment agency that delivers fast, high-quality, and fully confidential hiring solutions — even for highly specialized roles. Our comprehensive approach to talent acquisition is a key driver of our clients’ growth and our own scalability.We use a proprietary, in-house database that gives employers access to candidates with rare skill sets and verified references, while providing job seekers with relevant opportunities and transparent terms.Hantix specializes in complex projects and sourcing professionals with niche expertise. FromC-levelexecutives to operational specialists, Hantix has a proven track record of assembling full teams across various industries.Ensuring quick, flexible, and comprehensive talent acquisition, delivered on time and in full confidentiality.www.linkedin.com/... /about/?viewAsMember=true