Mortgage Servicing Assistant

About the Position

We are seeking detail-driven, process-focused individuals to join our newly formed Mortgage Servicing Team at OneDome.

This team acts as a quality and control function across the mortgage lifecycle, ensuring cases are fully documented, compliant, and accurately maintained both before submission and post-offer through to completion.

This is a purely back-office role suited to individuals who thrive in structured, high-volume, accuracy-critical environments. You will not speak directly with customers or lenders.

Responsibilities

Document Checking and Organisation

• Relabelling and organising documents correctly in the system so they are easy to review and locate.
• Checking that the correct documents are present for the case type and applicant scenario (e.g., ID, address, income, bank statements, and any additional supporting evidence).
• Verifying documents are readable, in date, and complete (e.g., full statement pages, correct time periods, matching names).
• Ensuring documents are filed in the correct location and under the correct category in internal systems.
• Flagging missing, incorrect, unreadable, or out of date documents clearly in CRM notes and escalating through the correct route.

System Accuracy and Case Readiness

• Keeping internal systems clean, accurate, and up to date.
• Updating case notes clearly so other teams can progress the case without delay.
• Following set checklists and processes to ensure consistency and quality.

Completion Status Checks

• Checking internal systems and lender portals to confirm whether a mortgage has: Completed or been given a confirmed completion date.
  • Completed
  • Been given a confirmed completion date.
• Updating CRM statuses accurately and leaving clear notes when completion is confirmed.

Service Standards and Team Support

• Working to agreed turnaround times and quality standards.
• Supporting the wider mortgage operations team by ensuring cases are accurate and well prepared.
• Escalating issues in line with agreed processes.

Requirements

• Experience in administration, operations, document control, or similar roles.
• Strong attention to detail and a methodical working style.
• Comfortable working with systems and handling repetitive tasks.
• Ability to follow processes accurately and consistently.
• Organised and able to manage their workload effectively.
• Clear written communication skills when updating system notes.
• Comfortable working in a fast-paced, quality-focused environment.

We Offer

• Opportunity to work with an award-winning next-generation property marketplace.
• Be part of a market disruptor enabling home movers to conduct an end-to-end property transaction via a single platform.
• Competitive salary and benefits.
• Professional growth and development opportunities.

About the Company

OneDome is an award-winning next-generation property marketplace (one stop shop housing ecosystem). We are a market disruptor enabling home movers to conduct an end-to-end property transaction via a single platform. The OneDome platform makes transactions faster, more assured, and allows customers to have greater control over their transactions.

Our goal is to challenge market norms and to reshape the property industry to better reflect the consumer demands of the 21st century.

We are growing as a business and as such we are seeking entrepreneurial and collaborative individuals who are simplifiers. We need our people to help us work towards our mission of revolutionising home moving.

OneDome achieved Gold for the Best Use of Digital in Property market and won the title of the Most Innovative Company in the 2021 Best Business Awards in the UK.