Murex FX Front-Office Support Consultant

About the Position

We are seeking a Murex FX Front-Office Support Consultant with strong expertise in Murex and Fixed Income and FX products to join our team in New York City. This role involves providing L1 production support for Fixed Income and FX desks within a Murex environment, ensuring rapid issue resolution, and maintaining strong front-office engagement.

Responsibilities

• Front Office Support

  • Provide L1 production support for Fixed Income and FX desks within a Murex environment.
  • Act as the first point of contact for traders and sales teams, ensuring rapid issue resolution.
  • Perform desk visits and maintain strong front-office engagement.
  • Demonstrate ownership of incidents from identification through resolution and follow-up.

• Murex Functional & Technical Support

  • Support key Murex modules, including E-Tradepad, LiveBook, and Portfolio Simulation.
  • Handle product coverage across rates products, FX and FX derivatives, and credit products.
  • Analyze and explain PnL and Risk impacts.
  • Monitor and troubleshoot trade STP flows, interfaces, and market data issues.
  • Perform log retrieval and analysis and utilize Datamart for reporting and investigation.
  • Proactively monitor system performance and alerts.

• Technology & Tools

  • Work with trading and support tools such as Murex, Bloomberg, Markitwire, multiple FI/FX trading platforms, and more.
  • Use Linux/Unix command line and tools like Tidal or other batch/job schedulers.
  • Utilize ServiceNow and JIRA for incident and change tracking.

• Production Incident Management

  • Own end-to-end incident lifecycle, including incident intake, triage, and prioritization.
  • Hands-on troubleshooting and initial resolution where possible.
  • Escalate to L2/L3 and vendor teams as needed.
  • Drive incident closure by validating resolution with business users and ensuring systems are stable and functioning as expected.
  • Perform post-incident follow-up by documenting root cause/findings, tracking recurring issues, and raising problem tickets.
  • Ensure proper communication to stakeholders.

• Operations & Governance

  • Manage user access administration and periodic recertification across trading platforms.
  • Support audit-related requests and documentation.
  • Participate in BCP/DR testing and operational readiness exercises.

• Change & Release Support

  • Assist with change releases and deployments (primarily Friday evenings).
  • Support production validation during and after deployments.

Requirements

• Must have

  • Strong hands-on experience with Murex (MX.3) in a front-office support context.
  • Solid understanding of Fixed Income and FX products.
  • Experience in PnL and Risk analysis/explanation.
  • Strong troubleshooting skills across application, data, and infrastructure layers.
  • Working knowledge of SQL and Unix/Linux.
  • Familiarity with incident management and ticketing systems (ServiceNow, JIRA).
  • Exposure to job scheduling tools (e.g., Tidal).
  • Strong communication and stakeholder management skills.
  • Ability to operate effectively in a high-pressure front-office environment.
  • High sense of ownership and accountability.
  • Proactive, detail-oriented, and responsive.

• Nice to have

  • Knowledge of Murex internal processes and services on an architectural/engineering level.
  • Experience with trading execution platforms (Bloomberg, ION, TT).
  • Prior experience with audit/compliance processes.
  • Exposure to Murex Datamart reporting framework.

We Offer

• Competitive salary range: $130,000 - $190,000 USD Gross Per Year based on the interview process results.
• Hybrid work model (on-site NYC + remote). 10 days per month in the office.
• Opportunity to participate in weekend escalation rotation once every 7-8 weeks (only if needed).

About the Company

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. Several projects will take place in the coming years, focusing on Trading, Market data, and Risk Management.

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