Murex FX Front-Office Support Consultant

About the Position

We are seeking a Murex FX Front-Office Support Consultant to provide L1 support for Fixed Income and FX trading activities in a hybrid role. This position requires strong hands-on experience with Murex (MX.3) in a front-office support context, solid understanding of Fixed Income and FX products, and experience in PnL and Risk analysis/explain.

Responsibilities

• Provide L1 production support for Fixed Income and FX desks within a Murex environment.
• Act as the first point of contact for traders and sales teams, ensuring rapid issue resolution.
• Perform desk visits and maintain strong front-office engagement.
• Demonstrate ownership of incidents from identification through resolution and follow-up.
• Support key Murex modules, including E-Tradepad, LiveBook, and Portfolio Simulation.
• Handle product coverage across Rates products, FX and FX derivatives, and Credit products.
• Analyze and explain PnL and Risk impacts.
• Monitor and troubleshoot trade STP flows, interfaces and integrations, and market data issues.
• Perform log retrieval and analysis.
• Utilize Datamart for reporting and investigation.
• Proactively monitor system performance and alerts.
• Work with trading and support tools such as Murex, Bloomberg, Markitwire, multiple FI/FX trading platforms, SQL, Linux/Unix command line, and Tidal or other batch/job schedulers.
• Use ServiceNow and JIRA for incident and change tracking.
• Own end-to-end incident lifecycle: incident intake, triage, and prioritization, hands-on troubleshooting, escalation to L2/L3 and vendor teams as needed, incident closure, and post-incident follow-up.
• Manage user access administration and periodic recertification across trading platforms.
• Support audit-related requests and documentation.
• Participate in BCP/DR testing and operational readiness exercises.
• Assist with change releases and deployments (primarily Friday evenings).
• Support production validation during and after deployments.

Requirements

• Strong hands-on experience with Murex (MX.3) in a front-office support context.
• Solid understanding of Fixed Income and FX products.
• Experience in PnL and Risk analysis/explain.
• Strong troubleshooting skills across application, data, and infrastructure layers.
• Working knowledge of SQL and Unix/Linux.
• Familiarity with incident management and ticketing systems (ServiceNow, JIRA).
• Exposure to job scheduling tools (e.g., Tidal).
• Strong communication and stakeholder management skills.
• Ability to operate effectively in a high-pressure front-office environment.
• High sense of ownership and accountability.
• Proactive, detail-oriented, and responsive.

Nice to Have

• Knowledge of Murex internal processes and services on an architectural/engineering level.
• Experience with trading execution platforms (Bloomberg, ION, TT).
• Prior experience with audit/compliance processes.
• Exposure to Murex Datamart reporting framework.

We Offer

• Hybrid work model (on-site NYC + remote).
• Participation in weekend escalation rotation once every 6-7 weeks.

About the Company

Luxoft is a global technology services company that specializes in delivering innovative solutions to the financial services industry. Our team is dedicated to enhancing IT systems and integrating with new third-party providers to support trading, market data, and risk management.

Languages

• English: C1 Advanced

Employment Type

• Full-time

Experience Level

• Senior