Murex FX Front-Office Support Consultant

About the Position

We are seeking a Murex FX Front-Office Support Consultant to provide L1 support for Fixed Income and FX trading activities in a Murex environment. This role is remote and based in the United States.

Responsibilities

• Front Office Support

  • Provide L1 production support for Fixed Income and FX desks within a Murex environment.
  • Act as the first point of contact for traders and sales teams, ensuring rapid issue resolution.
  • Perform desk visits and maintain strong front-office engagement.
  • Demonstrate ownership of incidents from identification through resolution and follow-up.

• Murex Functional & Technical Support

  • Support key Murex modules, including E-Tradepad, LiveBook, and Portfolio Simulation.
  • Handle product coverage across rates products, FX and FX derivatives, and credit products.
  • Analyze and explain PnL and Risk impacts.
  • Monitor and troubleshoot trade STP flows, interfaces, integrations, and market data issues.
  • Perform log retrieval and analysis.
  • Utilize Datamart for reporting and investigation.
  • Proactively monitor system performance and alerts.

• Technology & Tools

  • Work with trading and support tools such as Murex, Bloomberg, Markitwire, multiple FI/FX trading platforms, and more.
  • Use Linux/Unix command line.
  • Utilize Tidal or other batch/job schedulers.
  • Use ServiceNow and JIRA for incident and change tracking.

• Production Incident Management

  • Own end-to-end incident lifecycle: incident intake, triage, and prioritization.
  • Hands-on troubleshooting and initial resolution where possible.
  • Escalate to L2/L3 and vendor teams as needed.
  • Drive incident closure: validate resolution with business users, ensure systems are stable, and perform post-incident follow-up.
  • Document root cause / findings (where applicable), track recurring issues, and raise problem tickets.
  • Ensure proper communication to stakeholders.

• Operations & Governance

  • Manage user access administration and periodic recertification across trading platforms.
  • Support audit-related requests and documentation.
  • Participate in BCP/DR testing and operational readiness exercises.

• Change & Release Support

  • Assist with change releases and deployments (primarily Friday evenings).
  • Support production validation during and after deployments.

• Coverage Model

  • Hybrid work model (on-site NYC + remote). 10 days per month in the office.
  • Participate in weekend escalation rotation once every 7-8 weeks (only if needed).

Requirements

• Must have

  • Strong hands-on experience with Murex (MX.3) in a front-office support context.
  • Solid understanding of Fixed Income and FX products.
  • Experience in PnL and Risk analysis/explanation.
  • Strong troubleshooting skills across application, data, and infrastructure layers.
  • Working knowledge of SQL and Unix/Linux.
  • Familiarity with incident management and ticketing systems (ServiceNow, JIRA).
  • Exposure to job scheduling tools (e.g., Tidal).
  • Strong communication and stakeholder management skills.
  • Ability to operate effectively in a high-pressure front-office environment.
  • High sense of ownership and accountability.
  • Proactive, detail-oriented, and responsive.

• Nice to have

  • Knowledge of Murex internal processes and services on an architectural/engineering level.
  • Experience with trading execution platforms (Bloomberg, ION, TT).
  • Prior experience with audit/compliance processes.
  • Exposure to Murex Datamart reporting framework.

We Offer

• Competitive salary: $130,000 - $190,000 USD Gross Per Year based on the interview process results.
• Remote work options.
• Professional development opportunities.

About the Company

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. Several projects will take place in the coming years, focusing on Trading, Market data, and Risk Management.