Murex Ops BA

About the Position

Luxoft Financial Services, a leading Murex Alliance Partner, is seeking a Murex Ops BA to manage production support and incident management processes. With a strong background in Murex operational workflows and a deep understanding of capital markets operations, you will play a crucial role in enhancing our support and sustainment functions.

Responsibilities

• Assess and document current-state production support, incident management, problem management, and KTLO (Keep The Lights On) processes across the Murex landscape.
• Analyze support workflows, ticket trends, service levels, operational controls, and handoff points to identify inefficiencies and improvement opportunities.
• Facilitate workshops with support teams, operations, business users, and technology stakeholders to gather requirements and understand operational pain points.
• Define and document target-state support processes, support models, escalation paths, SLAs, and build-to-run transition requirements.
• Evaluate alignment of support processes with ITSM best practices and recommend improvements to service delivery, governance, and operational resilience.
• Support the development of operational KPIs, reporting frameworks, and continuous improvement recommendations for Murex support and sustainment functions.

Requirements

Must Have

• 6-9 years overall relevant experience as a Business Analyst, Operations Analyst, or Support Analyst within Murex.
• Strong understanding of production support, incident management, problem management, change management, and IT service management processes.
• Knowledge of Murex operational workflows, production environments, batch processing, interfaces, and day-to-day support activities.
• Experience analyzing ticket volumes, service metrics, support processes, and operational performance data.
• Ability to document support workflows, operational procedures, process maps, and service management requirements.
• Strong stakeholder management, workshop facilitation, communication, and documentation skills.

Nice to Have

• Experience with ITIL or ITSM frameworks and tools such as ServiceNow, Jira Service Management, or similar platforms.
• Exposure to Murex KTLO, release management, environment management, and production readiness activities.
• Familiarity with support governance, SLA/KPI management, and vendor-managed service models.
• Understanding of capital markets operations, trade lifecycle support, reconciliations, market data, and post-trade processing.

We Offer

• Competitive salary
• Opportunity to work remotely from the United States
• Professional growth and development opportunities

About the Company

Luxoft Financial Services has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury, and insurance.

Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry would be of high interest to us.