Network Development Engineer II, OpsTech Network Engineering

About the Position

The Amazon Robotics Infrastructure Engineering team is looking for a Network Development Engineer (NDE) to join our team. We build and operate the network and services that enable Amazon Fulfillment Centers, Middle and Last Mile facilities, including Air hubs, and PrimeNow to deliver packages to Amazon retail customers. From two million square foot automated robotics fulfillment centers to small last-mile delivery stations in emerging markets, these networks are the backbone of Amazon Operations. Hundreds of thousands of associates rely upon these networks at thousands of locations and are critical to the delivery of shipments to Amazon retail customers.

Our mission is to design, deploy, and support networks that set the global standard for performance, availability, security, and cost, enabling Fulfillment and Logistic operations to deliver on time, every customer order. We are looking for a Network Development Engineer to create next-generation network products. The team is focused on automating networks from multiple diverse vendors, maximizing reliability while minimizing human touch in deployment and maintenance activities. We partner closely with IT support teams to ensure that simplicity in our product designs translates to supportability in the field. Information security rigor is at the core of everything we do. You will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven't been solved at scale before. Along the way, we guarantee that you will learn a lot and make a positive impact on millions of people.

Responsibilities

• Operational Excellence:

  • Responsible for first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the Amazon network.
  • Troubleshoot network interconnectivity problems – including troubleshooting of network device hardware failures and recurring platform problems.
  • Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state.
  • Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement.
  • Provide support in large scale events.

• Change Management:

  • Focus on the needs of the customer in all change scenarios.
  • Determine requirements, then write, review, and execute changes safely.
  • Drive standards across the network and ensure that we are fully compliant to standards and policies.
  • Work with invested teams to scope change work and deliver to a deadline.

• Automation:

  • Identify automation opportunities in troubleshooting and administration tasks.
  • Work with System Developers to scope tools that meet the Network Operation team’s needs.

• Continued Improvement:

  • Create and review documentation for processes and troubleshooting best practices.
  • Identify simple, sustainable, and repeatable solutions and processes.

Requirements

• Basic Qualifications:

  • 1+ years of automation scripting using Python, Bash, Shell, and/or Perl experience.
  • 4+ years experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
  • 4+ years experience developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems.
  • 4+ years experience in a technical on-call capacity, responding to customer impacting events, mitigating, and root cause analysis of those events.

• Preferred Qualifications:

  • Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, and Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.
  • Experience with one or more of the following routers, server load balancer, and firewall vendor platforms: Cisco, Juniper, Alcatel-Lucent, Arista, Brocade, Extreme, Citrix, F5, Fortinet, Palo Alto, etc.
  • In-depth knowledge of and experience with networking and/or systems technologies.

We Offer

• Competitive salary range: $136,000.00 - $184,000.00 USD annually.
• Comprehensive benefits including health insurance, 401(k) matching, paid time off, parental leave, and more.
• Opportunity to work in a dynamic and innovative environment.

About the Company

The OpsTech Networking organization supports multiple business units globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, Europe, and India. This group works on both tactical and long-term strategic projects. The OpsTech Networking Core team builds the edge network infrastructure that powers Amazon fulfillment centers, transportation sites, and grocery operations worldwide. The team is responsible for wireless and LAN architecture across 3,700 Amazon sites globally.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon's accommodations page for more information.

Join our team and help us deliver the best results for our customers!