Network Engineer, IT Operations

About the Position

Network Engineer, IT Operations

G2 is the world's largest and most trusted software marketplace. We are looking for a Network Engineer, IT Operations to join our Corporate department in Gurgaon, India. This role is responsible for designing, implementing, and maintaining network infrastructure across the company’s APAC offices with primary ownership of a new Gurgaon office build-out and ongoing support of the existing Bengaluru site.

Responsibilities

• Network Engineering & Infrastructure (70%)

  • Design, deploy, and maintain dual-firewall (high-availability) network architectures across APAC office locations, including failover, redundant ISP configuration, and segmentation between corporate and guest networks.
  • Own configuration and lifecycle management of enterprise switches, wireless access points, and firewalls across APAC sites; maintain accurate, current network architecture diagrams and IP/VLAN documentation.
  • Lead the new APAC site network build, including migration of spare network hardware from existing locations, coordination with building-provided ISPs and managed-office partners, and weekend cutovers to avoid impact to working hours.

• Network Security, On-Site IT Support & APAC/EMEA Coverage (20%)

  • Partner with InfoSec on global network security posture - firewall policy review, segmentation, VPN/ZTNA, and SOC2-relevant controls - and own audit-ready documentation for network changes.
  • Provide hands-on L2 IT support at the local office for conference room AV, printers, badge/access control panels, employee devices, and surveillance cameras; partner with regional IT support staff to absorb tickets and onboard/offboard locally based employees.
  • Provide first-half-of-day support coverage for EMEA employees and serve as backup APAC coverage for the regional IT support team.

• Documentation, Standards & Cross-Site Coordination (10%)

  • Maintain a central knowledge base covering network architecture, runbooks, vendor contacts, and standard operating procedures for all APAC sites.
  • Coordinate cross-timezone with US- and EMEA-based IT teammates during major outages or change windows impacting APAC infrastructure; participate in on-call rotation for critical network incidents.
  • Contribute to IT roadmap planning, vendor evaluations, and quarterly OKR delivery for the Infrastructure team.

Requirements

• 5–8 years of hands-on experience in network engineering for a mid-to-large enterprise, including firewall administration (Palo Alto, Fortinet, or Cisco ASA), enterprise switching, VLAN/STP/DHCP/DNS, and site-to-site / remote-access VPN.
• Demonstrated experience deploying or operating high-availability network designs (active/passive or active/active firewalls, dual-ISP failover).
• Working knowledge of cloud networking concepts (AWS VPC, Azure VNet, or GCP), wireless infrastructure, and modern identity/SSO integrations with network equipment.
• Comfortable providing hands-on L2 IT support for end-user infrastructure - conference room AV, video conferencing endpoints, printers, badge readers, employee devices - and willing to own this work as part of the role.
• Strong written and verbal communication skills in English; able to operate independently across a globally distributed team and present clearly to non-technical stakeholders.
• CCNA required; CCNP or vendor equivalent (Palo Alto PCNSA/PCNSE, Fortinet NSE) strongly preferred.
• Prior experience supporting a North America–headquartered company from an India location, including comfort with overlapping EMEA/US working windows.
• Familiarity with modern enterprise IT tooling: video conferencing platforms, MDM, SSO/IdP, productivity suites, and ITSM ticketing systems.
• Experience supporting a SOC2-audited environment and producing artifacts for compliance reviews.
• Exposure to scripting or automation (Python, Bash, or vendor APIs) for network configuration backup, change validation, or reporting.
• Ability to identify and implement automation opportunities for repeatable tasks.

We Offer

• Be part of a value-driven, growing global community that climbs PEAKs together.
• Opportunity to work in a diverse and inclusive environment.
• Professional development and growth opportunities.

About the Company

G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.

Does that sound exciting to you? Come join us as we try to reach our next PEAK!