Network Operations Centre (NOC) Engineer

About the Position

Network Operations Centre (NOC) Engineer | SEIDOR Networks

SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, Johannesburg, ZA. The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers, and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers.

This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

Responsibilities

• Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
• Identify, report, and resolve network, VLAN, Wi-Fi, and server connectivity problems
• Identify, report, and resolve Firewall, VPN, and Internet connectivity problems
• Identify, report, and resolve possible Anti-Virus, Windows Patching, and other security exceptions from dashboards
• Identify and report pre-emptive server hardware failures
• Identify and report on Windows and Hyper-V health
• Identify and report exceptions from daily backup checks
• Identify and report server disk space exceptions
• Identify and report Windows DHCP & DNS warnings
• Ability to work in a team & independently to provide customer service
• Ability to prioritize, escalate, and request assistance when needed in a timely manner
• Must be open to learning new technologies and service delivery methodologies

Requirements

• Must have at least 2-years industry-relevant experience
• Must be able to travel to and from the Woodmead office to perform daily duties as needed

Essential Technical Knowledge and Experience

• A+
• N+
• MCSE (Microsoft Certified Systems Engineer)
• At least 2-years’ Microsoft 365 technical work experience
• Understanding of Public Cloud and at least 1-year’s technical experience
• At least 2-years working experience with any routing vendor equipment and/or software
• At least 2-years’ experience with Layer-2 networking and VLANs
• At least 2-years’ experience with Sophos XG Firewalls
• Advanced Microsoft Windows Desktop Operating Systems
• Advanced Microsoft Office Suite skills
• Advanced Microsoft Windows Server Operating Systems
• Advanced Microsoft Active Directory and Group Policy knowledge experience
• Advanced Microsoft Hyper-V knowledge with at least 3-years’ experience
• Advanced DHCP and DNS Functionality

Advanced understanding of:

• Switching / VLANs
• Routing / NAT / Dynamic Routing
• Packet flow
• Email flow
• UTM and Firewall appliances
• Wireless networks

Advantageous Certifications and Knowledge

• ITIL Foundation
• N-Able
• ConnectWise Manage
• CCNA (Cisco Certified Network Administrator) is beneficial
• Basic scripting
• Mimecast
• cPanel
• SSL Certificates
• Apache / IIS knowledge

We Offer

• Full-time employment
• Competitive salary
• Opportunity to work in a growing team
• Professional development opportunities

About the Company

SEIDOR Networks is a leading provider of managed services, offering remote monitoring and technical IT support to key global regions. We are committed to delivering high-quality services and fostering a collaborative work environment.