Job Description, Responsibilities & Requirements
About the Position
Network Voice Engineer
Location: Brampton, ON (100% onsite)
We are looking for an experienced Network & Voice Engineer with strong expertise in enterprise networking and unified communications. The role involves managing, supporting, and troubleshooting routing, switching, SD-WAN, and voice technologies in a large-scale enterprise environment, working closely with vendors and internal stakeholders.
Responsibilities
Network (Mandatory)
- Configure, manage, and support enterprise Routers and Switches.
- Configure and troubleshoot routing protocols, including OSPF and BGP.
- Provide operational and implementation support for Cisco SD-WAN (Viptela / Catalyst SD-WAN).
- Perform network troubleshooting, root cause analysis, and performance optimization.
Voice & Unified Communications
- Support and manage Cisco Unified Communications, Voice Conferencing, and Webex platforms.
- Strong understanding of Voice over IP (VoIP) principles and PBX functionalities.
- Hands-on experience with:
- Cisco Jabber
- Cisco Call Manager (CUCM)
- Cisco Unity Connection
- Dialer, ICM
- Cisco Presence
- SIP, SCCP, H.323 protocols
- Manage Corporate Telephony environments including:
- Cisco Call Manager
- Cisco Unity Voicemail
- Voice Gateways
Contact Center Technologies
- Experience working with Genesys Cloud CX and Genesys PureConnect platforms.
- Manage Genesys PureConnect components including:
- User accounts
- Roles and permissions
- Access controls
Additional Responsibilities
- Coordinate with vendors for issue resolution, upgrades, and support activities.
- Participate in incident management, problem management, and service improvement initiatives.
- Work effectively in fast-paced operational environments with cross-functional teams.
Requirements
- Strong troubleshooting and analytical skills.
- Experience supporting enterprise-scale network and voice infrastructures.
- Ability to work independently and collaboratively within operations and engineering teams.
- Good communication and vendor management skills.
We Offer
- Competitive salary: $90,000 to $108,000 annually
- Opportunity to work in a dynamic and innovative environment
- Comprehensive benefits package
About the Company
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.
Additional Employment Information
- Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
- Applicants may be required to attend interviews in person or by video conference.
- Candidates may be required to present their current state or government-issued ID during each interview.
- Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.
- If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Benefits that Help You Thrive and Grow
Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.
Financial Wellbeing
We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.
Physical and Mental Health
We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.
Your Career, Your Way
With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.
Real-World Impact
Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.
Your Path to Cognizant
Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.
Step 1: Apply to the Right Opportunity
Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.
Step 2: Connect with Your Recruiter
If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.
Step 3: Show Off Your Skills
If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
Step 4: Decision Time
Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.