New Partner Experience Advisor - French Speaking

About the Position

Join Deliveroo's Commercial team as a New Partner Experience Advisor - French Speaking. In this role, you'll be the face of Deliveroo for our newest French-speaking partners, ensuring every small and medium business (SMB) has a seamless and successful launch on our platform.

Responsibilities

• Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders.
• Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times.
• Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery.
• Execute Daily Call Plans: Maintain a high volume of outbound activity and organized call plans to hit challenging KPIs while maintaining a positive partner experience.
• Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking.

Requirements

• Linguistic Proficiency: Native or fluent in both French and English (written and spoken).
• Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners.
• Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment.
• Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information.
• Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth.

Nice to Have

• Previous experience in a customer service, sales, or onboarding role.
• Experience working within a target-driven environment.

We Offer

• Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).
• Start Date: November 2026.
• Working Pattern: Hybrid 3 days a week in office (following successful completion of probation).

About the Company

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!