O2C Global Delivery Lead

About the Position

At McCormick, we’re always looking for new people to bring their unique flavor to our team. We are seeking a seasoned O2C Global Delivery Lead to oversee end-to-end processes across North America, Latin America, EMEA, and India. This is a senior global leadership role requiring strong financial, operational, and process leadership capability, as well as the ability to influence stakeholders across functions, regions, and levels of the organization.

Responsibilities

• Leading a global team of more than 200 employees across Customer Order Solutions, Accounts Receivable, and Credit & Risk.
• Driving “Best in Class” performance across the O2C organization.
• Delivering annual business objectives, including:
  • Perfect Order Fulfillment
  • Customer Intimacy
  • Cost Optimization
  • Risk Management
  • Process Standardization
• Establishing, delivering, and monitoring key performance indicators, service targets, and performance metrics.
• Communicating operational performance to key business stakeholders.
• Optimizing end-to-end processes to improve efficiency, including through automation and standardization.
• Identifying and implementing new service opportunities.
• Providing input to, and operating within, operational budgets and quarterly forecasts.
• Identifying service delivery issues and developing remediation plans to address persistent challenges.
• Ensuring consistent application of accounting policies, standards, and internal controls for transactions and account reconciliations within the Order to Cash team.
• Managing relationships with key business stakeholders, controllership, internal audit, and central capabilities teams.
• Overseeing the credit and risk management assessment process for external customers and vendors.
• Managing, motivating, and developing team members to build high-performing talent, succession depth, and diverse and inclusive teams.
• Promoting a culture focused on excellent customer experience for both internal and external customers.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Management, or a related discipline.
• Minimum 7 years of experience leading and growing a global client, service, or customer-oriented function involving transformational initiatives and processes across multiple functions and geographies.
• Minimum 5 years of experience in a senior leadership role.
• Direct experience in continuous improvement and/or delivery of multiple, complex projects.
• Minimum 5 years of experience working within Order to Cash business processes.
• Extensive knowledge of industry best practices across Order to Cash.
• Broad knowledge of financial management.
• Knowledge of manufacturing processes, inventory management, warehousing, and distribution.
• Experience delivering end-to-end processes with insourced and outsourced/service management components.
• Strategic and forward-thinking mindset with the ability to drive execution and deliver results.
• Strong collaboration and relationship management skills, with the ability to build credibility and confidence with customers and employees.
• Strong executive presence and the ability to influence, galvanize, and align stakeholders at all levels.
• Strong ability to identify root causes behind process issues, develop creative solutions, and execute remediation plans.
• Knowledge of SAP and key applications supporting core O2C processes.
• Strong written and verbal communication skills.

Leadership and Interpersonal Skills

• Ability to interact with and present to all levels of the organization, including Controller and VP levels.
• Ability to drive alignment to strategy and support decision-making.
• Ability to direct execution through teams at Director, Manager, and Analyst levels.
• Demonstrated leadership in a matrixed and global environment.
• Ability to lead and motivate diverse teams across cultures and geographies toward a common vision.
• Experience developing, coaching, and leading high-performing teams.
• Excellent communication and interpersonal skills.
• Ability to rapidly distill complex information into concise and clearly understandable messages.
• Ability to influence without direct authority.
• Strong organizational intelligence, including the ability to identify decision-makers and influencers.
• Ability to build strong relationships across organizational and geographic boundaries.
• Ability to plan and execute work that contributes to business results and aligns with the organization’s vision, mission, and strategic priorities.

Nice to Have

• MBA.
• CPA or equivalent accounting qualification.
• Experience in Global Business Services or shared services environments.
• Experience with finance process automation.
• Experience in ERP or finance transformation initiatives.

We Offer

• Base Salary: $192,000.00 - 326,500.00
• Comprehensive health plans covering medical, vision, dental, life, and disability benefits.
• Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support.
• Retirement and investment programs including 401(k) and profit-sharing plans.

About the Company

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Why Work at McCormick?

As a McCormick employee, you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself-to have a say in where the company is going and how it’s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

Nearest Major Market: Baltimore

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