Office Manager

About the Position

Office Manager

Location: Montreal, Quebec, Canada

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About the Company

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human-first, award-winning work for blue-chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services, and most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

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About the Role

Everything someone experiences when they interact with VML Montréal - walking into our office, sitting in one of our boardrooms, receiving a thoughtful gesture from our team, reading about us in the press - shapes their perception of who we are as an agency.

This role exists to make that experience exceptional. Every single time.

You are the master host of VML Montréal - inside the space and beyond it. For the people who work here every day. For the clients and prospects who walk through our doors. For anyone who encounters this agency at any level. You do not own any one function. You own the experience.

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Responsibilities

• The Space and Everyone in It: Keep the office in impeccable shape for the team that relies on it every day - clean, tidy, stocked. Prepare every boardroom before a client arrives and tidy after every meeting. Welcome every guest warmly and make them feel at home from the moment they walk in. Own the relationship with building management and execute on any changes to the physical setup of the space as directed by the MD. When the social committee has an event to bring to life, you are the one who makes it happen.
• Hospitality Beyond These Walls: Maintain a living record of the MD's key client relationships - birthdays, families, significant life moments - and flag what is coming up every week, organizing the right gesture at the right time without being asked. You are not waiting for a reminder. You are the reminder.
• The Operational Backbone: Own the agency's weekly all-hands - consulting every stakeholder, populating every section, managing the rotation lists, and making sure it runs without friction every Thursday. Coordinate the agency's PR pipeline, tracking deadlines and holding contributors accountable so press releases get written, proofread, and sent on time. You are a direct extension of the MD - supporting the local leadership team on everything that shapes how this agency is experienced in Montreal, at every level.

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Requirements

• Someone for whom hospitality is a mindset, not a task list
• Proactive by nature - you see what needs to happen and you move before anyone has to ask
• Equally comfortable with the full range of the role - nothing is beneath you, nothing is above you
• Sharp and articulate - you communicate clearly and confidently at every level of the organization
• Discreet - you will be trusted with sensitive information and you treat it accordingly
• Bilingual French/English - fully operational in both
• Someone who takes genuine pride in the details - because here, the details are the experience

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We Offer

• Hybrid work approach, with teams in the office an average of four days a week
• Opportunity to be part of a leading creative company with a global presence

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About the Company

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.