Office Manager

About the Position

Office Manager

People 📍Amsterdam

In a nutshell

As the Office Manager for our Picnic HQ in Amsterdam, you are the strategic brain and operational heart of our working environment. With 650 employees and a dedicated 22-FTE in-house office team, you will be responsible for our entire office and hospitality operations.

We are looking for an entrepreneurial hotelier: You take full ownership of the daily operations (Office management & reception, kitchen, bar & barista, cleaning & maintenance) while simultaneously developing the long-term facility strategy. You will calculate business cases, optimize processes, set strict boundaries to reshape office culture, and lead your diverse team toward operational excellence.

Responsibilities

• Strategy & Process standardization: Take ownership of the facility strategy. Investigate and calculate future operational models (e.g., premium in-house vs. outsourced), write strategic proposals including ROI, and implement data-driven solutions to fix bottlenecks (like barista queues).
• Daily operations & Team leadership: Manage, coach, and motivate our diverse, 22-FTE in-house team consisting of receptionists, chefs, baristas, cleaners, and handymen. You optimize scheduling to ensure high productivity and minimal overtime.
• Culture & Quality governance: You are the agent for our office culture. You implement a 'high hospitality, high responsibility' mindset where employees take ownership of keeping their workspace and kitchen clean, while you maintain top-tier quality across daily lunches, events, and office hygiene.
• Financial & Supplier management: Take full P&L ownership for F&B, cleaning, and office events. Steer on cost-per-FTE, waste reduction, and act as the tough negotiator for external facility suppliers and service partners.

Requirements

• A Bachelor's degree (HBO/WO) in Hotel Management, Facility Management, or equivalent experience.
• 5+ years of leadership experience in a dynamic, high-volume hospitality environment (e.g., Hotel Operations Manager, F&B Manager, or Boutique Hostel GM).
• Fluent in English & Dutch; Spanish is a plus.
• Bias for action: you proactively find bottlenecks and act on it.
• High-energy, hands-on, and a strong “can-do” mentality.
• Strong communicator: from Kitchen floor to leadership.
• Fixer mindset: you own problems through to implementation.

Nice to Have

• Spanish (intermediate)

We Offer

• 🥗 Fresh Lunch, coffee, and snacks: Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
• 🚵🏼 Health insurance discount & bike plan: We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate.
• ✍🏼 Learning & development: You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy training, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.
• All the rest: At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.

About the Company

Picnic is a tech-driven grocery delivery service that aims to make grocery shopping easier and more convenient for everyone. Our mission is to bring fresh, high-quality groceries directly to your doorstep, saving you time and effort. We are a dynamic and innovative company that values creativity, collaboration, and excellence.