About the Position

We are seeking an Office Services Supervisor to manage day-to-day operations, ensuring outstanding client service and team efficiency.

Responsibilities

Ensure team provides outstanding service to clients, while building strong customer relationships
Conduct time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures
Create an environment conducive to service expansions and new business opportunities
Maximize profitability through the effective utilization of labor and resources
Immediately resolve any operational problems or issues
Produce required reports on schedule
Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines
Train new employees on policies and procedures
Address performance issues among team members
Work with manager to create development plans and challenging assignments for team members
Escalate to manager client or team concerns to proactively resolve issues
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Other duties as assigned

Requirements

Bachelor’s degree or equivalent experience
3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics, and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing vendors preferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under tight deadlines

Nice to Have

Proven customer service skills are required in order to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with a positive can-do attitude.

We Offer

Competitive salary range: USD 56,200 - USD 83,100 per year
Comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages
Parental leave, adoption assistance, tuition assistance, and employer/partner discounts

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RRD is an Equal Opportunity Employer, including disability/veterans. At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Office Services Supervisor

Job description