Job Description, Responsibilities & Requirements
About the Position
On-Call Dispute Analyst, Tieto Banktech (m/f/d)
Location: Fornebu, Norway
Employment Type: Part-time
Work Location Type: Hybrid
Responsibilities
As a Dispute Analyst within Card Issuing, you will work with dispute handling for Norwegian and other foreign banks. The department's task is to process card complaints in accordance with current regulations from banks, authorities, and card issuers.
The role will include:
- Case management
- Customer dialogue
- Follow-up of dispute cases
As a dispute analyst, you also have personal responsibility for a number of banks and work closely with both product managers and system managers in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services.
Requirements
- Processing complaints for Nordic and international banks
- Close cooperation with our customers in connection with problems that arise regarding their disputes
- Participate in the work to further develop the dispute handling service
Nice to Have
- Experience in the card industry and/or banking
- Experience in dispute handling
- Knowledge of Visa and MasterCard products
- Danish or Finnish considered as an advantage
We Offer
- Challenging work and working experience on an international level in a leading IT company.
- Great team, interesting, and dynamic work environment.
- Professional and personal development opportunities.
- Challenging job responsibilities.
- Flexible work schedule.
About the Company
We are Tieto - A leading software and technology consulting company. We provide customers across different industries with mission-critical solutions through our specialized software businesses Tieto Caretech, Tieto Banktech, and Tieto Indtech, as well as Tieto Tech Consulting business.
Our around 14,000 talented vertical software, design, cloud, and AI experts are dedicated to empowering our customers to succeed and innovate with the latest technology.
Tieto’s annual revenue is approximately EUR 2 billion. The company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.
How to Apply
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact the Talent Acquisition team at [email protected]
Important Advisory Regarding Recruitment Fraud
Tieto has been made aware of fraudulent recruitment activities being carried out by individuals falsely impersonating our organization.
Learn more
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity, and inclusion | Sustainability | Tieto