Onboarding & Maintenance Specialist

About the Position

Join Expedia Group as an Onboarding & Maintenance Specialist in Austin, TX. Manage partner onboarding, configure properties, and ensure seamless travel experiences.

Responsibilities

• Manage the onboarding of new API-connected lodging partners and support the conversion of existing partners to new connectivity solutions.
• Partner directly with hotels, vacation rental property managers, and connectivity providers to collect, validate, and maintain accurate property information.
• Configure and enable products and services for partners, including room types, rate plans, property settings, amenity information, content, and merchandising opportunities.
• Support ongoing property maintenance activities to ensure listings remain accurate, competitive, and aligned with Expedia Group standards.
• Utilize advanced Excel tools, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and macros, to analyze, validate, and manage large volumes of partner and property data.
• Launch and maintain merchandising campaigns in partnership with commercial teams.
• Track, analyze, and report on key operational metrics, including onboarding timelines, productivity measures, and service-level performance.
• Communicate project updates, status changes, and key milestones to partners and internal stakeholders.
• Collaborate with cross-functional teams to troubleshoot partner issues, resolve data discrepancies, and ensure a successful onboarding experience.
• Identify opportunities for process improvement and operational efficiencies that enhance partner satisfaction and team effectiveness.
• Support strategic initiatives that help partners maximize the value of Expedia Group tools, products, and capabilities.

Requirements

• Experience in partner operations, onboarding, client services, account management, project coordination, or a similar partner-facing role.
• Strong proficiency in Microsoft Excel, including experience working with large datasets and advanced functions such as Pivot Tables, VLOOKUP, formulas, and macros.
• Demonstrated ability to analyze data, identify trends, and ensure accuracy across large volumes of information.
• Experience collaborating with external business partners and managing multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to investigate issues and recommend effective solutions.
• Experience with Salesforce, Outlook, Slack, Jira, or similar business tools preferred.
• Excellent verbal and written communication skills, with the ability to effectively engage partners and collaborate across cross-functional and global teams.
• Strong organizational and project management skills, with careful attention to detail.
• Ability to quickly learn new systems, tools, and operational processes.
• Experience measuring operational performance, reporting results, and driving continuous process improvement.
• Self-motivated, adaptable, and comfortable working in a dynamic environment with evolving priorities.

We Offer

• Competitive salary range: $64,500.00 to $90,000.00 USD per year.
• Potential to increase pay up to $103,000.00 based on performance.
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, Employee Assistance Program, wellness and travel reimbursement, travel discounts, and IATAN membership.
• Opportunity to work in a dynamic and inclusive environment with a diverse workforce.

About the Company

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important Notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Our email domain is @expediagroup.com. The official place to find and apply for roles is here.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify.