Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Onboarding Consultant - Benelux
- Location: Amsterdam, Noord-Holland, Netherlands
- Type: On-site, Hybrid
- Salary: €39,000 - €47,000 per year
About the Role
As an Onboarding Consultant (Benelux) at Tellent, you will play a pivotal role in ensuring the successful onboarding of our top-tier customers. Acting as a trusted advisor, you will help them achieve their recruiting and HR goals while delivering an exceptional customer experience.
In this role, you’ll be the first point of contact for customers after the sales process. You’ll work closely with them to understand their objectives and create a tailored onboarding plan that meets their needs. Over the course of 10-12 weeks, you’ll guide them through configuring and setting up their workspace, training their teams, and celebrating their go-live milestone. Once the onboarding phase is complete, you’ll transition the customer to a Customer Success Manager for ongoing collaboration.
Beyond onboarding, you’ll contribute to developing enablement materials, refining processes, and sharing insights with internal teams to continuously enhance customer experience.
Responsibilities
- Lead end-to-end onboarding for new Tellent customers by creating project timelines, managing expectations, providing strategic guidance, offering proactive support, and training customer teams.
- Develop a deep understanding of each customer’s goals and design customized onboarding plans to meet their objectives.
- Set clear expectations and use persuasive change management techniques to align customer goals with Tellent’s solutions.
- Facilitate seamless communication between internal stakeholders to ensure a smooth handover from the Sales team and to the Customer Success team.
- Identify potential upsell opportunities for future growth.
- Become an expert in Tellent’s software and technical integrations.
- Collaborate with product teams by providing valuable customer feedback for future roadmap development.
- Continuously optimize onboarding content and processes to enhance efficiency and effectiveness.
Requirements
- Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment.
- Fluency in Dutch with strong English communication skills.
- Confidence in engaging with diverse personas such as decision-makers, account owners, end-users, IT teams, and more.
- Proven ability to manage multiple onboardings simultaneously while maintaining attention to detail.
- Strong interpersonal skills combined with a passion for delivering exceptional customer experiences.
- A commercial mindset with the ability to identify growth opportunities for customers.
- Empathy and persuasiveness paired with emotional intelligence and business acumen.
We Offer
- Hybrid working from our beautiful canal-side office in Amsterdam.
- Diverse and international team environment.
- €1,500 annual training budget + 2 dedicated learning days.
- Pension plan, wellness perks & commuting/travel reimbursement.
- 28 paid holiday days + 2 additional days in 2026.
- Work from anywhere for 4 weeks per year.
- Apple MacBook and all tools you need to succeed.
- €200 home office budget.
About the Company
Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).
With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent - and we’re just getting started.
AI in our recruitment process
We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].
If you require accommodations or support during the recruitment process, please let us know - we’re happy to help.