Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Onboarding Consultant - France
- Location: Paris, Île-de-France, France
- Type: FULL_TIME
- Salary: €37,300 - €48,600 per year
- Work Mode: Hybrid
Responsibilities
As an Onboarding Consultant at Tellent, you will:
- Own the onboarding process: Take over from Sales and guide new customers through a structured onboarding journey, ensuring a smooth transition, strong initial adoption, and long-term success.
- Be a product expert: Develop a deep understanding of Tellent’s platform, best practices, and industry trends to provide expert guidance, including software and technical integrations.
- Understand customer goals: Assess customer needs, define tailored implementation plans, set clear expectations, and apply persuasive change management strategies to align their objectives with Tellent’s value.
- Build strong customer relationships: Maintain proactive engagement, conduct health checks, and provide strategic advice to drive retention and long-term satisfaction.
- Collaborate cross-functionally: Act as the bridge between Sales, Customer Success, and Account Management teams to ensure seamless handovers and a continuously positive customer experience.
- Contribute to product and process improvement: Gather and relay customer feedback to the Product team, refine onboarding content, and continuously optimize processes for better efficiency and customer impact.
- Identify growth opportunities: Recognize potential upsell opportunities and ensure customers are positioned for future expansion with Recruitee.
Requirements
- Experience in Customer Support, Customer Success, or Account Management within a tech company.
- Strong written and verbal communication skills in French (minimum C1 level or higher) and English (minimum B2 level or higher).
- Confident communicator who can engage with various stakeholders, including decision-makers, account owners, end-users, and IT teams.
- Strong project management skills, with the ability to create onboarding timelines, keep customers on track, and proactively manage expectations.
- Strong multitasking abilities, capable of managing multiple onboardings simultaneously while ensuring high-quality service.
- Customer-centric mindset, with excellent interpersonal skills, a passion for delivering outstanding experiences, and the ability to spot growth opportunities.
- Empathetic and persuasive, combining emotional intelligence with business acumen to guide customers effectively through change and adoption.
We Offer
- Flexible working within our international team environment
- Diverse and international team environment
- €1,500 annual learning budget + 2 dedicated learning days
- Pension scheme & fitness subscription
- 25 vacation days + approximately 9 RTT days + 2 wellbeing days
- Work from anywhere for up to 4 weeks per year
- Apple MacBook and all the tools you need to succeed
- Home office budget
About the Company
Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).
With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent.
AI in our recruitment process
We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected].
If you require accommodations or support during the recruitment process, please let us know - we’re happy to help.