Onboarding Coordinator
Primary stack
Nice to have's
Job description
About the Position
Onboarding Coordinator
Location: Gibraltar office
Employment Type: Full time
Location Type: Hybrid
Department: Commercials
About the Role
As an Onboarding Coordinator, you'll play a critical role in ensuring our newly signed operator partners successfully launch with Playson as quickly and smoothly as possible. Acting as the bridge between Sales, Technical Integration, Compliance, Legal, Finance, and Account Management, you'll coordinate every stage of the onboarding journey from contract signature through to go-live.
This is a unique opportunity that combines project management, customer relationship management, and commercial execution. You'll manage multiple onboarding projects simultaneously, working closely with operators, aggregators, and internal stakeholders to remove blockers, keep projects on track, and deliver an exceptional onboarding experience.
Success in this role is measured by your ability to drive projects forward, shorten time-to-launch, and ensure every customer begins their partnership with Playson in the best possible way.
Responsibilities
- Own the onboarding process for newly signed operator partners from contract signing through to successful go-live.
- Coordinate multiple onboarding and integration projects simultaneously across global markets.
- Act as the primary point of contact for customers throughout implementation, ensuring a positive onboarding experience.
- Work closely with Technical Integration to coordinate API integrations, product configuration, and launch readiness.
- Collaborate with Sales, Compliance, Legal, Finance, and Account Management to ensure all onboarding milestones are delivered on time.
- Create and manage project plans, timelines, and launch checklists, proactively identifying and resolving risks.
- Coordinate commercial launch activities, including game positioning and promotional opportunities to maximize launch success.
- Keep customers informed throughout the onboarding journey by providing clear communication and managing expectations.
- Continuously improve onboarding processes and project management practices to increase efficiency and reduce time-to-market.
- Build strong internal and external relationships while delivering exceptional customer service throughout every project.
Requirements
- 3+ years' experience within the B2B iGaming industry, ideally working with operators, suppliers, or aggregators.
- Previous experience managing customer onboarding, implementation, integration, or customer success projects.
- Strong project management skills with the ability to coordinate multiple projects and stakeholders simultaneously.
- Good understanding of API integrations, technical implementation processes, and product releases.
- Excellent communication and relationship-building skills with both customers and internal stakeholders.
- Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.
- Commercial mindset with the confidence to manage customer expectations and support successful product launches.
- A proactive, solution-oriented approach with excellent problem-solving skills and strong attention to detail.
- Comfortable working under pressure while maintaining a high level of ownership and accountability.
- Experience using project management and collaboration tools such as Jira, Asana, Monday.com, ClickUp, or similar.
Nice to Have
- Experience working on the supplier side of the iGaming industry.
- Familiarity with Agile project management methodologies.
- Experience coordinating technical integration projects involving multiple stakeholders.
- Basic understanding of SQL or technical troubleshooting.
- Experience launching products or coordinating commercial go-live activities.
We Offer
- Benefit from a transparent and systematic quarterly bonus system.
- We offer a flexible work schedule to accommodate your needs.
- Choose to work remotely, providing greater flexibility and comfort.
- Enjoy unlimited paid vacation leave, including bank holidays.
- Take unlimited paid sick leave whenever necessary.
- Get reimbursement for professional development courses and training. We provide access to the latest tools and training for continuous growth.
Recruitment Process
- Talent Acquisition Interview
- Hiring Manager Interview & Practical Exercise
- Final Interview
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🤘Playsonis a B2B game provider with 12+ years of experience on the market.Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European Markets and we operate in 27+ different jurisdictions.As of 2025, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.Our team of like-minded people operates and believes in our coreVALUES, which guide us through:🧬Build extraordinary Products, achieve extraordinary Results.We don’t want to build something ordinary, we want to build only extraordinary things. We are crazy about and obsessed with the product quality, regardless of what our product is — games, back-end services, internal events, or building excellent relations with our customers. We get ’high’ on our products, and their commercial performance is the best measure of success.🧬Up or Out.We want to create a high-achieving and productive working environment with a meaningful impact. In order to be a front-runner, we must go big with bold ideas and decisions whilst regularly presenting things we believe in!Playsoners embrace the change and initiate it if something does not seem to be right, are ready to grow and learn; if there’s a decision taken, then you either go up or out.🧬Fail fast. Learn fast.We recognize that when you wish to be faster than the competition, you need to experiment and while doing so you will fail sometimes. We favor failure recovery over failure avoidance, prototype and ship ideas fast to validate them with the market, make fast decisions, and don’t tolerate unneeded bureaucracy and consensus trap.🧬Be a Playsoner!Every Playson employee is outstanding and does their best to enable the success of the best possible product. It’s a safe environment to be brave and to speak up. It’s an environment where people keep their word and openly share knowledge. It’s an environment where everyone understands the meaning and impact of their work and is rewarded based on merit.Playsoners hit and reach their targets from Kyiv and Malta offices and other EU countries remotely.We do not limit ourselves and always seeking for better solutions.Wanna be a part of the ever-growingiGaming world?Our team of TOP market experts would be happy to have you with us and conquer together. Challenge yourself and join us!Do what you are passionate about in an innovative and rewarding environment where your impact matters.🇺🇦Playson vs military russian invasion in sovereign UkraineWe have always been supportive through variant political and social-economic disasters. In response to the unprecedented military invasion of Ukraine by russian federation, Playson is on a mission to help Ukrainian Military Forces, local volunteers, cyber forces community to fight back and protect its sovereignty by all possible means.In the meantime, our employees and their families’ safety remains of high priority. We have launched a special social package program aimed to:➟ Relocate employees and their families to safe places in western Ukraine➟ Support financially such employees in Ukraine➟ Launch few location points sponsored by Playson, so that our employees and their families could be staying in the safe place with all the amenities➟ Establish new hub in Slovakia, EU➟ Relocate employees and/or their families by their own will to our new hub in Slovakia with local legal-finance guidance➟ Help those willing to volunteer to combine it with work with no financial loss in their income➟ Support mental health by having a member of the Ukrainian Association of Psychoanalysis available for online 1×1 consultationsWe stand by Ukraine!Все буде Україна 💙💛LinkedIn:www.linkedin.com/company/playsonAmbitious goals request the ability to maneuver through changes in the world quickly. Playson is all about that.Join us today! For any additional inquiries, please email us at[email protected].