Onboarding manager
Primary stack
Job description
About the Position
Onboarding Manager
Locations: London, United Kingdom | Limassol, Cyprus
Employment Type: Full-Time
Work Location: On-site
About Unlimit
Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.
Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.
Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.
Responsibilities
- Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures
- Preparing, reviewing, and coordinating agreements and onboarding documentation
- Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress
- Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge
- Building and maintaining professional, long-term relationships to ensure an excellent client experience
- Managing the end-to-end merchant and account registration process with internal teams and external contractors
- Working closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standards
- Providing first-line approvals as part of the company’s first line of defense
- Conducting due diligence (DD) checks and assessing business, operational, and compliance risks
- Supporting or performing technical setup, including terminal and account configuration where applicable
- Identifying onboarding inefficiencies and proactively suggesting process improvements
Requirements
- University degree or equivalent in Economics, Business Administration, Finance, or a related field
- At least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries
- Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels
- Ability to work independently with excellent organizational and time-management skills
- High attention to detail and strong analytical thinking
- Ability to understand complex structures and see the broader business and risk picture
- Flexible and adaptable mindset in a fast-paced, evolving environment
- Technical knowledge or experience is considered an advantage
- Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus
- English proficiency at B2 level or higher is required
We Offer
- Be part of a pioneering company at the forefront of the financial technology industry
- Opportunity to work in a dynamic and innovative environment
- Competitive compensation package
- Professional growth and development opportunities
About the Company
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Join Unlimit Team now!
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Cardpay is focused on breaking down the many payment barriers that exist when companies are trying to scale their services internationally, or where they are growing new markets or business models. We’re doing this by developing a system that can handle complex, cross border payments and international corporate accounts; deal with regulatory frameworks and even manage pre-paid cards. What is important is that our clients tell us their challenges and we evolve our system to solve them. It’s one system, one solution, one Cardpay world.
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