Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Onboarding Specialist
Location: Ras Al-Khaimah, United Arab Emirates
Role Description:
The Onboarding Specialist is responsible for training and integrating new Dealers, Shufflers, and TV Presenters, ensuring they meet company standards in procedures, customer service, and professional appearance. This role involves conducting workshops, providing feedback, and collaborating with management to support employee development and performance.
Responsibilities
- Maintaining the relationship with internal clients
- Active contribution to the company’s development
- Operational activities
- Organizes workshop courses for Dealers, Shufflers, and TV Presenters
- Employee training on all gambling procedures and specifications
- Training and strengthening customer service skills
- Assigning responsibilities to new employees and ensuring that all staff provide high-quality customer service
- Educating employees to ensure the maintenance of the company's standard for the visual image of the staff (hair/cut, make-up, nails, etc.)
- Providing feedback to employees and to Management
- Coordination with Shift Managers, Team Managers, and/or other departments to identify individual needs for employees
Requirements
- High-School Diploma (University Degree is a plus)
- Minimum work experience of twelve months as Gameshow Host (at Pragmatic Play)
- Over 97% evaluations in the last 6 months
- Without any Disciplinary Commissions
- Outstanding attendance
- Calm communication skills and self-control
- Focused and distributed attention
- The ability to work with various types of personalities, characters, and cultures
We Offer
- Accommodation will be provided by the company
- Meal program (One Meal per shift)
- Transportation allowance
About the Company
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world-including Malta, Serbia, Romania, India, Canada, UAE, Brazil, Colombia, Bulgaria-we are a global team of over 12,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver excellence.
Our Values
- Persistence: We never give up and are determined to be the best at what we do.
- Respect: We value and respect our clients, their players, and our team members; promoting professionalism, integrity, and fairness without compromise.
- Ownership: We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.
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