Onboarding Specialist for Bulgaria
Primary stack
Nice to have's
Job description
About the Position
We are looking for an Onboarding Specialist for Bulgaria to join our team at easySales. Your role will be to guide new Bulgarian merchants through their first marketplace sale within 30 days of signup.
Responsibilities
- Run onboarding calls and training sessions for new Bulgarian merchants
- Guide merchants through account setup, marketplace integrations, and logistics configuration
- Resolve onboarding blockers - debug integration issues, coordinate with Support and Engineering when needed
- Track each merchant's progress to their first real sales through easySales
- Collect structured feedback on the onboarding experience and feed it back to Product
- Improve onboarding documentation and processes based on patterns you see across merchants
Requirements
- Native or fluent Bulgarian (this role talks to Bulgarian merchants every day)
- Good working English for internal collaboration
- Proficient with AI workflows and prompts - easySales uses AI heavily across every team and we expect new hires to lean on it daily
- Customer onboarding or client-facing experience
- Strong interpersonal and communication skills
- Strong analytical and problem-solving skills
- Ability to work collaboratively across teams
- Experience in eCommerce or SaaS platforms is a plus
What Success Looks Like in 90 Days
- The Bulgarian merchants you onboard reach their first real marketplace sale within 30 days of signup
- You've identified two or three concrete onboarding blockers and worked with Product to address them
- You're the trusted local expert merchants ask for by name when they hit something tricky
About the Company
easySales is a multichannel SaaS platform that helps eCommerce merchants grow by selling on every relevant marketplace and shop. We automate marketplace listings, centralize order management, and connect hundreds of marketplaces and couriers across CEE through ready-made integrations - with no long-term contracts and no data captivity.
Thousands of merchants run their daily operations on easySales, with millions of products listed and orders flowing through the platform every month.
Location
- City: Sofia
- Country: Bulgaria
- Remote-friendly: Yes
Employment Type
- Type: Full-time
Apply for this Role
We read every application. Expect a reply within a week.
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