Onboarding Specialist with Russian and English

About the Position

Onboarding Specialist with Russian and English

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. We’re more than a company - we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE, and beyond. We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.

The Onboarding Specialist is responsible for training and integrating new Game presenters and Shufflers, ensuring they meet company standards in procedures and professional appearance. This role involves conducting workshops, providing feedback, and collaborating with management to support employee development and performance.

Responsibilities

• Training Development: Create and refine training materials and program structures for Game Presenters and Shufflers, ensuring comprehensive knowledge of games and procedures.
• Performance Enhancement: Develop performance improvement plans and set relevant KPIs to drive quality and effectiveness in training.
• Employee Training & Operational Support: Train staff on specific game procedures and operational controls, focusing on compliance with standards and streamlining workflows to ensure seamless execution.
• Motivation and Feedback: Inspire and encourage employees, providing constructive feedback to both employees and Management to support continuous improvement.
• Program Management: Design and maintain training programs for employees, coordinating with Shift and Team Managers to address individual training needs.
• Team Coordination: Collaborate with Shift and Team managers to identify specific training requirements and ensure that training addresses individual and team needs effectively.

Requirements

• Education: High School Diploma or higher.
• Language: Professional working proficiency in Russian and English is a must.
• Team Collaboration: Ability to work effectively within a team and contribute to a collaborative work environment.
• Positive Attitude: A positive attitude with a strong desire to learn and grow professionally.
• Coaching Skills: Patience and a passion for coaching, with a commitment to motivating and developing others.

Nice to Have

• Experience: Previous experience in iGaming or traditional casino environments is considered advantageous.
• Practice with Training Programs: Experience in designing and delivering training programs specifically for casino dealers or similar roles.
• Advanced Certification: Professional certifications or training qualifications related to casino operations or instructional design.

We Offer

• Competitive salary.
• Special referral campaigns up to €2,000.00 NET referral bonus.
• Private health insurance from day one.
• FitPass membership for sports activities and discounts at popular brands after 3 months.
• An exceptional studio space in a modern office building in New Belgrade.
• International work environment and young colleagues.
• Opportunities for advancement to higher positions in the online casino.
• Relocation support: accommodation provided.
• Permanent contract.
• Highly recommended by employees, with a strong preference to refer friends.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.

About the Company

Driven to deliver

ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide. We are behind some of iGaming’s most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more. And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.

Our Values

• Persistence: We never give up and are determined to be the best at what we do.
• Respect: We value and respect our clients, their players, and our team members; promoting professionalism, integrity, and fairness without compromise.
• Ownership: We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.

Job Location

• Serbia

Ready to Elevate Your Career? Join ARRISE Today!