Online Field Applications Engineer

About the Position

Online Field Applications Engineer

A personalized technical support engineer for mass market customers and channel partners, providing pre and post-sales technical support to a geographical region and its customers, partner FAE, and Renesas Sales teams.

Responsibilities

• Support customers on popular Catalog Embedded Products (MCU/MPU/Wireless)
• Post sales: Provide personalized technical support online (email/Teams, etc.) to understand customers' problems and solve them with smart and efficient use of resources (own knowledge and product line resources)
• Pre Sales: Work with sales teams on understanding customers' requirements (product and application or use case) to position REN products and solutions in an advantageous way.
• Support Partner FAE in distribution by enabling them to win with REN products and solutions.
• Solving technical issues raised by partner FAE brought to you.
• Providing them with training materials, collaterals, demos, etc., they need to convince customers to use REN products or solutions.
• Be their 'go-to' advocate within REN to enable partner FAE to be successful.
• Actively participate in local business reviews with the relevant sales teams and partners and escalate/highlight gaps and issues needed to win customer sockets.

Requirements

• Bachelor's degree in Computer Science/Engineering or equivalent in a relevant discipline
• 2 to 6 years of experience
• C programming know-how and experience in developing software in embedded platforms
• Experienced with typical IDEs and toolchains (e.g., Keil/IAR/Eclipse-based, etc.) and debuggers
• Experience in typical hardware peripherals and drivers
• Experienced with SW and/or HW debugging techniques
• Understanding/experience of one or more Operating Systems (e.g., FreeRTOS, Azure OS, Zephyr, etc.)
• Knowledgeable in high-level embedded C/device drivers/middleware/utilities
• Knowledgeable in communication protocols and interface buses like I2C, UART, and SPI/Clocking & Timers/memory utilization, etc.
• Any wireless experience (Bluetooth/WiFi) is an advantage
• Any experience of working with customers/partners is an advantage
• Strong understanding of embedded software development and sound C skills, ideally from developing application firmware/demos, etc.
• Strong communication skills and ability to work/communicate in a multicultural environment
• Good questioning techniques: ability to guide conversations via open and closed questions
• Ability to work with multiple issues in parallel in a fast-moving environment. Will be working on many open issues in parallel
• Confident in ability to help/communicate complex issues 1-1 (f2f, online, and via email, etc.)
• Strong collaboration skills
• Must be interested/passionate about embedded systems and MCU-related matters
• Some limited travel may be necessary (<5%)

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities
• Collaborative and inclusive work culture

About the Company

Renesas

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure, and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, Analog, and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.

Are you ready to own your success and make your mark?

Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.