Onsite Hospitality Manager
Job description
About the Position
Onsite Hospitality Manager
(Multiple states)
Full Time
Mid Level
About Landing
Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.
About the Role
This is a property ownership role. You will manage at least 30 units at one of our properties in any of our markets available - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager.
You’ll live onsite, which means you’re close to the action-able to jump in quickly when issues come up and build real, in-person relationships with guests and property partners.
If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like - and the playbook is still being written.
This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them.
Responsibilities
- Reservation management across direct and OTA channels - including Landing bookings and platforms like Airbnb and Booking.com
- Member experience from booking through checkout - tickets, inquiries, escalations
- Property and housekeeping partner relationships
- Market KPIs: NPS, CSAT, cleaning quality, growth
- Reservation coordination and maintenance escalation with property management teams
- Onboarding, installation, desinstallation, and launching of units at your property
Requirements
- Requires living and working on-site at the property
- Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality
- Experience running a market, property, or operation with real autonomy
- Strong organizational and follow-through skills
- Ability to triage under pressure
- Comfort with ambiguity
Work Schedule & Availability
This role does not follow a traditional or fixed schedule. Due to the nature of onsite guest operations, regular work outside of standard business hours is expected, including evenings, weekends, and holidays. Schedules are driven by business needs. Flexibility is required to support guest operations.
We Offer
- Opportunities for upward mobility
- Competitive compensation: base salary + performance bonus of up to 25% of base salary + housing
- Stock Options
- Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
- Retirement support: 401(k) plan + access to ImmediatePay
- Generous paid time off policy to support work-life balance
- Travel perk: $750 USD annually in Landing Stays
About the Company
Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.
Apply for this Position
© Landing.ua. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Київ