About the Position

Job-Id: 19907

Onsite IT Support Engineer

Onsite Technician

Onsite level 2 IT support for users with hardware and software problems

• Location: Belgium – Verviers
• Department: IT
• Employment Type: Full-time

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Responsibilities

As an Onsite IT Support Engineer, you will provide technical support to our customers, troubleshooting and resolving hardware and software issues, and configuring and maintaining their IT infrastructure.

• Diagnosing, troubleshooting, and resolving hardware, software, and operating system issues
• Installing, upgrading, supporting, and resolving issues with end-user workspace hardware, such as desktops, laptops, printers, mobile devices, and video and conferencing equipment
• Analyzing errors, maintaining hardware, installing/removing workstations, installing and configuring new software (IMACD), and managing user accounts via Active Directory
• Implementing software and operating systems using SCCM or other deployment technologies
• Documenting your approach and resolution of issues in a ticketing system
• Asset management

Requirements

• Fluent in French & English (Dutch is a plus)
• Good general understanding of IT principles such as Networks, Hardware, and Domains
• Good working knowledge of Operating systems such as Windows and Mac related software and applications
• Good experience of supporting devices such as Printers and Meeting Room equipment’s
• Logical and analytical approach to work
• Experience with building, configuring, replacing, and troubleshooting EUC hardware components
• Good experience in End User device hardware and software troubleshooting
• Awareness of Data Backup principles

We Offer

• Unlimited employment contract
• Onboarding program
• Buddy program
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
• Health/ Medical insurance
• Phone allowance/ Company Phone

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.