About the Position

Onsite IT Support Specialist

Location: Austin, TX

Company: Luxury Presence

Employment Type: Full-time

Date Posted: 2026-07-30

About the Role

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

Our Austin office is home to more than 150 team members, including several company executives, and it's growing. We're hiring an Onsite IT Support Specialist to be the face of IT in that office every single day: the person people turn to when a laptop won't connect, when a new hire needs a machine ready to go, or when the office needs to open its doors in the morning.

This is a hands-on, in-person role. You'll report to the Director of IT and work alongside an IT Engineer to keep the Austin office running smoothly for everyone in it, from individual contributors to executives.

Responsibilities

Frontline support

Own the helpdesk queue and walk-up requests for the Austin office, resolving the large majority of issues yourself and looping in the broader IT team only when something needs deeper expertise
Troubleshoot hardware, peripherals, and basic network connectivity issues for end users across the office

Workstation and procurement

Provision and deprovision workstations for employees, and maintain them for the Austin office
Procure equipment as needed and make sure every new hire has a fully set up machine waiting for them on day one

Inventory

Build and maintain an accurate, audit-ready inventory of every computer and piece of IT equipment in the Austin office

AV support

Maintain and troubleshoot AV equipment throughout the office, including open office areas and conference rooms
Make sure conference room AV is meeting-ready, and respond quickly when something goes wrong mid-meeting

Office operations

Learn and eventually own the daily rhythm of the office: opening and closing procedures, and the small things that keep 150+ people productive
Spend your first few months training and shadowing before taking full ownership of these responsibilities

Our Tech Stack

You'll get hands-on with the tools that keep our office connected and secure, including:

Networking: Ubiquiti/UniFi (switches, access points, Fabric multi-site management)
Device management: Kandji (Iru) MDM
Physical access: UniFi Access door control
Everyday tools: Google Workspace, Slack, 1Password, Notion, Anthropic Claude, Serval

Requirements

Experience

1-2 years in a help desk or IT support role, or equivalent hands-on experience
Also open to entry-level candidates with a strong interest in technology and a genuine passion for helping people
Comfortable troubleshooting hardware and basic networking issues, and willing to learn what you don't already know

Attributes

You take ownership. You don't wait to be told what to do, and you follow through until something is actually fixed
You treat every person who walks up to your desk, whether an individual contributor or an executive, with the same patience and professionalism
You're detail-oriented. Inventory accuracy and clean documentation matter to you
You're reliable. This role anchors the office each day, so being there, on time, matters
You can explain a technical problem to a non-technical person without making them feel dumb for asking

We Offer

Base salary: $55,000 - $75,000 a year, depending on experience
Comprehensive benefits

About the Company

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Recruitment Notice: Luxury Presence employees will only contact candidates from an @luxurypresence.com email address. We may work with trusted recruiting partners who will contact you from their company's email domain. If you have questions about the authenticity of a recruiting communication, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Onsite IT Support Specialist

Job description