Operation Manager, Jackpocket

About the Position

Operation Manager, Jackpocket

Portland, OR

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At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management to shape the future of Jackpocket, one of our newest and most exciting products. You'll mentor and develop your team, driving performance to meet both individual and center-wide goals while implementing best practices to ensure optimal efficiency. In this rapidly growing industry, you'll take ownership and make a direct impact to revolutionize the digital lottery courier experience for our customers.

Responsibilities

• Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
• Train, mentor, and support ongoing professional development for team members to enhance performance.
• Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center.
• Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.
• Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues.
• Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.
• Regularly communicate with regional and senior management to ensure alignment.

Requirements

• Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience.
• Availability to support a continuous operation including nights, weekends, and holidays.
• Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments.
• Strong experience in personnel management, including hiring, scheduling, team development, and performance management.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

We Offer

• Competitive salary range: 60,400.00 USD - 75,500.00 USD
• Comprehensive health benefits, including medical, dental, and vision plans.
• Free access to wellbeing programs such as therapy sessions, mental health support, and virtual yoga classes.
• 14 weeks of 100% paid parental leave and workplace lactation support.
• Benefits for family planning, pet insurance, gym reimbursement, financial planning, commuter benefits, and tuition reimbursement.

About the Company

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

JR15026

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Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.

Lead with insight for customer-centric excellence

You’ll play a highly influential role on this team with our customers and business operations and work autonomously with a sense of pride and empathy.

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Our Offices In The

United States

Home to DraftKings’ headquarters, our teammates in the U.S. offices are a central touchpoint to our global connectivity. Here, you’ll find new ways to explore your curiosity through your work and the people you meet.

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Your Benefits

In the US

Health Benefits

We take your wellbeing and health seriously. DraftKings offers comprehensive health benefits, including various medical plans, dental, and vision.

Wellbeing Program

You’ll have free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.

Parental Leave & Support

We are proud to give 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support. Additionally, we are pleased to partner with Care.com, a care finder and backup childcare partner for our U.S. employees.

Family Planning

DraftKings is proud to offer a range of benefits that support family planning. We've got you covered whether you’re considering adoption, surrogacy, fertility treatments, or other family planning.

Flexible PTO

Go ahead and plan your next big getaway. When you join, you'll have flexible PTO if you work in the United States.

Pet Insurance

Your furry babies deserve the best care, too! We’ll help you save on vet expenses for accidents, illnesses, and more through our pet insurance benefit.

Gym Reimbursement

Whether it’s cardio, yoga, or training for a marathon, we’ll reimburse part of your gym membership once you enroll in a health insurance plan. All you need to do is find your favorite gym.

Financial Planning

We’ll help you plan for your financial future and success. From 401(k) matching to programs such as Origin Financial, we’ll set you up for future healthy financial habits and goals.

Commuter Benefits

No matter how you commute to and from the office, we want to help you lower costs. Once you join, you’ll have access to our commuter benefits to help you save money on your daily commute.

Tuition Reimbursement

We want you to expand your knowledge and continue learning within your career through our Tuition Reimbursement Program. Eligible team members can receive tuition reimbursement for educational courses related to their positions or another position at DraftKings.

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