About the Position

Operational Excellence Coordinator/Senior Coordinator (10-month contract)

Bangkok, Thailand

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About the Role

This position offers a dynamic role where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues. The role involves a mix of problem-solving aptitudes, effective communication, and teamwork skills.

Responsibilities

Investigate and resolve payment disputes between Agoda and partners
Work closely with partners to address payment issues and find mutually agreeable solutions
Extract insights from dispute resolutions to streamline payment processes and reduce future disputes
Deliver consistent partner support daily by leveraging your communicative strengths and problem-resolution abilities
Collaborate with team members across various departments, gaining exposure to multiple business perspectives

Requirements

Fluent command of the English language
Open to candidates seeking their first professional role, especially recent graduates
Strong attention to detail with excellent problem-solving skills
Good organizational abilities, with the capacity to work effectively in a team setting
Proficiency in basic Excel functionality
Proficiency in SQL is an advantage

Nice to Have

Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience
Proficiency in Microsoft Word, Excel, Outlook and Power Point
Strong numerical and analytical skills
Experience with Databases and SQL

We Offer

Opportunity to work in a dynamic and innovative environment
Exposure to multiple business perspectives
Potential for professional growth and development

About the Company

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Discover more about working at Agoda

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Operational Excellence Coordinator/Senior Coordinator (10-month contract)

Job description