Operational Excellence Specialist SK/CZ - SHELL Slovakia

About the Position

Operational Excellence Specialist SK/CZ - SHELL Slovakia

We are looking for a new addition to SHELL´s Mobility Operations team for both Czech and Slovak Republics! If you have the drive, a passion for enhancing customer experience, and want to be part of a global company, this position is exactly for you. We are looking for a person (m/f/d) with the potential to grow, who will become a key support for operations and help ensure that processes run smoothly and efficiently.

Responsibilities

• Supporting operational standards by regularly engaging in process reviews, compliance checks, and process descriptions
• Promoting, communicating, and coordinating the global motivation program
• Running the "Voice of Customer" program and Mystery Motorist audits - regularly analyzing results and collaborating with marketing on improvement proposals
• Supporting other departments in activities such as reviewing "Ready for customer" checklists, monitoring site visits, and reporting
• Managing budgets for competitions and other motivation tools to boost sales force and site employee engagement
• Managing and administering communication tools (file sharing, training)
• Coordinating the Territory Managers' agenda through the "call planning cycle," collecting needs from other departments, and validating them with management
• Managing regional uniform suppliers at a local level (ensuring seamless communication, ordering, deliveries, and invoicing)

Requirements

• A university degree is mandatory (Bc. or master's)
• English language at a communicative level (min. B2) for daily use; Slovak or Czech at a native speaker level
• Advanced knowledge of MS Office (especially Excel and PowerPoint)
• Excellent organizational skills and experience with organizing meetings or events (internal, external, local, or virtual)
• Analytical mindset for results validation and motivational schemes
• Strong communication skills and the ability to collaborate effectively
• Willingness to implement changes, reliability, and a focus on delivering what is important to the customer
• The position is primarily office-based (Bratislava) with an expectation of presence in the office for at least half of the working week

We Offer

• Kick-start your career with a leading global company – by joining Shell, you will work on projects that shape the future of mobility in CZ/SK
• Just bring your drive – Shell will provide the path for rapid professional growth
• You don't need to know everything yet – Shell offers intensive training and mentoring to get you up to speed. You bring the energy, the company provides the skills
• A starting salary of 2,000 EUR/month (gross) and a wide range of benefits

About the Company

If you are interested in this position ref.no. 109,139 and meet the above requirements, please send us your application (CV in English and a short cover letter also indicating your possible start date and desired remuneration) via email to "[email protected]" or through our ISG career portal

Dipl.Ing. Peter Pliesovsky

ISG s.r.o., executive search

Štefánikova 47, SK-811 04 Bratislava 1

T/F: +421 910 600 654

@: [email protected]